IT Support Specialist: End-User Help Desk

North End Teleservices LLC; Omaha (NE); On-site; USD 42,000 - 64,000; Full time

Job summary

North End Teleservices LLC is seeking an IT Support Technician to provide comprehensive technical support to end-users across the company. You will troubleshoot hardware, software, and network issues, serve as the first point of contact for IT inquiries, and ensure timely resolutions.

You will configure devices, manage software updates, and collaborate with IT teams on escalated problems. The role requires strong problem-solving, organizational skills, and a willingness to stay current with IT

Qualifications

• Minimum high school diploma or GED required.
• AAS in CS or related field preferred; ongoing progress acceptable.
• IT certifications are a plus and may include vendor certifications.

Responsibilities

• Provide technical support to end-users for hardware, software, and network issues.
• Act as first point of contact for IT/help desk inquiries and escalate when needed.
• Assist in setup/configuration of workstations, laptops, printers, and IT equipment.
• Install/upgrade/maintain software ensuring compatibility and functionality.
• Collaborate with IT teams to resolve escalated issues and coordinate resolutions.
• Maintain accurate IT tickets and documentation of actions and resolutions.
• Manage user accounts (create/modify/disable) and provide end-user training materials.
• Stay current with IT trends to propose improvements.
• Attend required meetings and follow policies.

Skills

Empathy

Active listening

Conflict management

Adaptability

Time management

Communication

Multitasking

Organizational skills

Education

High School Diploma or GED

AAS in Computer Science or related field

IT Certifications (plus)

Tools

Active Directory

Microsoft Exchange

Office 365 / Microsoft 365

Power BI

Entra / Identity Management

Microsoft Dynamics

CRM systems

Ticketing systems / Help desk software

Cloud-based software

Job description

North End Teleservices LLC is seeking an IT Support Technician to provide comprehensive technical support to end-users across the company. You will troubleshoot hardware, software, and network issues, serve as the first point of contact for IT inquiries, and ensure timely resolutions.

You will configure devices, manage software updates, and collaborate with IT teams on escalated problems. The role requires strong problem-solving, organizational skills, and a willingness to stay current with IT