IT Support Technician - End-User Tech & Help Desk Pro

HEICO; Tempe (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

Robertson Fuel Systems, a HEICO company, seeks an IT Support Technician to assist end users and maintain laptops and desktops. You will handle hardware/software installations, troubleshooting, and user support across the organization.

The role reports to the Director of IT and involves responding to requests via email, phone, help desk tickets, or in person, with escalation to vendors as needed.

Qualifications

• Experience supporting Windows operating systems and Office applications.
• Familiarity with help-desk ticket systems and IT service management.
• Strong problem-solving, communication, and customer-service skills.

Responsibilities

• Work closely with the Director, IT to support end users and technology across the organization.
• Install and support peripheral IT hardware such as monitors, keyboards, and other devices.
• Install, configure, upgrade and troubleshoot software packages such as Windows and Office.

Job description

Robertson Fuel Systems, a HEICO company, seeks an IT Support Technician to assist end users and maintain laptops and desktops. You will handle hardware/software installations, troubleshooting, and user support across the organization.

The role reports to the Director of IT and involves responding to requests via email, phone, help desk tickets, or in person, with escalation to vendors as needed.