IT Helpdesk Specialist – End-User Support & Troubleshooting

Genesis Energy, LP; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical & Dental Insurance

Paid Time Off + Holidays

401(k) with company match

Profit Sharing

Tuition reimbursement

Job summary

Genesis Energy, LLC in Houston seeks an IT Support Specialist to provide technical assistance for computer systems, software, and hardware, and to respond to incidents promptly. You will deploy and configure equipment and guide users through problem-solving, including after-hours support.

The role requires 3+ years in helpdesk or end-user support, strong communication, and knowledge of LAN/WAN, enterprise applications, and marine-specific systems.

Qualifications

• 3+ years of experience with Microsoft Windows 10 operating systems.
• Minimum 3 years of helpdesk, end user support, or related experience.
• Working knowledge of enterprise desktop applications and functionality, including Outlook, MS Office, Internet Explorer, printer networking, and managing shared files.
• Working knowledge of Marine specific systems and applications.
• Knowledge of desktop/laptop/mobile hardware, network cabling, and wireless networking.
• Knowledge of IT issue tracking and knowledge base creation process.
• Excellent oral and written communication skills.

Responsibilities

• Provide technical assistance and support for computer systems, software, and hardware.
• Respond to incidents and inquiries in person, via email and over the phone in a timely and professional manner.
• Guide remote users through the problem-solving process.
• Provision and deploy laptops, desktops, printers, scanners, and other IT equipment.
• Install computer peripherals and configure software for users.
• Solicit and record feedback from end users about computer usage and IT support.
• Requisition and track inventory for IT systems and software.
• Identify technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and telecommunication systems.

Skills

Windows 10

Helpdesk experience

Communication skills

Microsoft Office

Networking basics

Education

High School Diploma

College Degree Preferred

Tools

Outlook

MS Office

Printer networking

LAN/WAN

Job description

Genesis Energy, LLC in Houston seeks an IT Support Specialist to provide technical assistance for computer systems, software, and hardware, and to respond to incidents promptly. You will deploy and configure equipment and guide users through problem-solving, including after-hours support.

The role requires 3+ years in helpdesk or end-user support, strong communication, and knowledge of LAN/WAN, enterprise applications, and marine-specific systems.