IT Support Technician — End-User & Hardware Expert

Socket.dev; Fort Myers (FL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Discounted Employee Café

Bridge Toll Reimbursement

Corporate Discounts

Tuition Discounts & Scholarships

Interest Free Emergency Loan Program

Referral Bonus

Job summary

Shell Point Retirement Community is seeking a full-time IT Support Technician to configure, install, maintain, and repair PCs and mobile devices for residents and staff.

The role covers hardware and software support, imaging, and end-to-end IT help desk duties with a focus on secure data handling and timely resolutions. On-site work at Shell Point’s campus in Fort Myers, FL is required.

Qualifications

• High School Diploma or equivalent required.
• A+ certification or comparable work experience required.
• At least three years of progressive experience supporting computer hardware, software, and end users.
• Knowledge of Windows, iOS, Android; Mac OS a plus.
• Basic networking skills – adding PCs to domains, setting up wireless devices, troubleshooting.
• Imaging – Sysprep and WDS a plus.
• Proficient in Office 365 - Word, Excel, Outlook; PowerPoint a plus.
• Excellent troubleshooting and problem-solving skills.
• Valid Driver’s License for travel if necessary.

Responsibilities

• Troubleshoots and resolves hardware problems related to computers and devices.
• Configures computers, kiosks, laptops, tablets, POS terminals, smartphones, time clocks, peripherals, and other hardware devices.
• Installs, updates, images and tests PCs and other devices.
• Coordinates replacements for malfunctioning equipment and ships parts under warranty for repair.
• Receives equipment deliveries and disposes of old equipment with data removal.
• Provides end user support by answering the IT Help Desk line promptly.
• Troubleshoots and resolves software problems or escalates to Level 2 as needed.
• Assists with software and hardware installations, upgrades, and testing.
• Records problem resolution in required logs.

Skills

Windows OS

iOS/Android

Office 365

Networking basics

Imaging (Sysprep/WDS)

Hardware & peripherals

Troubleshooting

Communication skills

Driver's License

Education

High School Diploma or equivalent

A+ certification

Tools

Imaging tools

Job description

Shell Point Retirement Community is seeking a full-time IT Support Technician to configure, install, maintain, and repair PCs and mobile devices for residents and staff.

The role covers hardware and software support, imaging, and end-to-end IT help desk duties with a focus on secure data handling and timely resolutions. On-site work at Shell Point’s campus in Fort Myers, FL is required.