IT Support Technician

Socket.dev; Fort Myers (FL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Discounted Employee Café

Bridge Toll Reimbursement

Corporate Discounts

Tuition Discounts & Scholarships

Interest Free Emergency Loan Program

Referral Bonus

Job summary

Shell Point Retirement Community is seeking a full-time IT Support Technician to configure, install, maintain, and repair PCs and mobile devices for residents and staff.

The role covers hardware and software support, imaging, and end-to-end IT help desk duties with a focus on secure data handling and timely resolutions. On-site work at Shell Point’s campus in Fort Myers, FL is required.

Qualifications

• High School Diploma or equivalent required.
• A+ certification or comparable work experience required.
• At least three years of progressive experience supporting computer hardware, software, and end users.
• Knowledge of Windows, iOS, Android; Mac OS a plus.
• Basic networking skills – adding PCs to domains, setting up wireless devices, troubleshooting.
• Imaging – Sysprep and WDS a plus.
• Proficient in Office 365 - Word, Excel, Outlook; PowerPoint a plus.
• Excellent troubleshooting and problem-solving skills.
• Valid Driver’s License for travel if necessary.

Responsibilities

• Troubleshoots and resolves hardware problems related to computers and devices.
• Configures computers, kiosks, laptops, tablets, POS terminals, smartphones, time clocks, peripherals, and other hardware devices.
• Installs, updates, images and tests PCs and other devices.
• Coordinates replacements for malfunctioning equipment and ships parts under warranty for repair.
• Receives equipment deliveries and disposes of old equipment with data removal.
• Provides end user support by answering the IT Help Desk line promptly.
• Troubleshoots and resolves software problems or escalates to Level 2 as needed.
• Assists with software and hardware installations, upgrades, and testing.
• Records problem resolution in required logs.

Skills

Windows OS

iOS/Android

Office 365

Networking basics

Imaging (Sysprep/WDS)

Hardware & peripherals

Troubleshooting

Communication skills

Driver's License

Education

High School Diploma or equivalent

A+ certification

Tools

Imaging tools

Job description

What We’re Looking For…

We are seeking a full-time IT-Support Technician to join our team! The IT Support Technician will provide computer technical support by configuring, installing, maintaining, and repairing PC’s and other devices such as smartphones and tablets.

Job Functions (essential):

• Troubleshoots and resolves hardware problems related to computers and all associated devices.
• Configures computers, kiosks, laptops, tablets, POS terminals, smart phones, time clocks, peripherals, and other hardware devices.
• Installs, updates, images and tests PC’s and other devices.
• Coordinates replacements for malfunctioning equipment, packs, and ships parts under warranty to appropriate vendors for repair. Installs replacement parts.
• Receives equipment deliveries from the warehouse and coordinates the appropriate disposal of old/obsolete equipment ensuring that all data is effectively removed.
• Provides end user support by answering the IT Help Desk line promptly.
• Troubleshoots and resolves software problems related to operating systems, Microsoft Office, and application software or passes on to “Level 2” support if needed.
• Assists with software and hardware installations, upgrades, and testing.
• Reports unresolved issues to the Supervisor, Information Technology, and records problem resolution in required logs.

Additional Functions:

• Maintains and updates appropriate job tracking documentation and audit logs.
• Assists with computer training as needed both with employees at their workstation or in the classroom.
• Provides back-up support for company-owned computer equipment used by residents.

Knowledge, Skill, Abilities and Other Requirements:

• Technical expertise and knowledge of computer hardware, peripheral equipment, and software
• Knowledge of Windows, iOS, Android (Mac OS a plus)
• Basic networking skills – adding PCs to domains, setting up wireless devices, troubleshooting.
• Imaging – (Sysprep and WDS a plus)
• Proficient in Office 365 - Microsoft Word, Excel, and Outlook with a working knowledge of PowerPoint
• Excellent troubleshooting and problem-solving skills.
• Excellent verbal and interpersonal skills
• Must be able to complete projects and work independently, timely and efficiently.
• Valid Driver’s License for travel if necessary

Education:

• High School Diploma or equivalent
• A+ certification or comparable work experience required.

Experience:

At least three years of progressive experience supporting computer hardware, software, and end users.

What You’re Looking For…

One of the top 25 employers in Lee County, Shell Point boasts a caring and compassionate work environment where employees genuinely care for the residents they serve. It is an environment of kindness and dignity that sets us apart from the rest. With approximately 2,400 residents and more than 1,100 employees, Shell Point Retirement Community is the largest of its kind in the State of Florida and the second largest in the country. We believe, as our residents and employees do, that Shell Point is a truly unique place and may represent the smartest choice you can make for your future. Employees mean everything to us which is why we strive to provide a total compensation package that is so much more than just a paycheck. In addition to pay, total compensation includes health and wellness plans, rewards and incentives, perks and paid time-off as well as an assortment of other benefits that aim to increase financial security, offer professional development, and promote a healthy, fulfilling life. We recognize that our continued and unparalleled success as one of the largest life care communities in the country is thanks to our team of dedicated, compassionate, and talented employees who choose to make Shell Point their second home. Our commitment is to offering them a great work environment with competitive pay, great benefits and perks.

Health & Wellness

• Medical, Vision & Dental
• FREE Onsite Health Clinic with FREE Generic Prescriptions
• 403(b) with Company Match
• Generous Paid Time Off (PTO)
• Group Term Life Insurance
• Free Annual Flu Shot
• Employee Assistance Program

Perks

• Discounted Employee Café
• Bridge Toll Reimbursement
• Corporate Discounts
• Tuition Discounts & Scholarships
• Interest Free Emergency Loan Program
• Referral Bonus

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, marital status, or any other characteristic protected by law.