IT Support Technician: End-User & Hardware Expert

Shell Point; Fort Myers, Northern (FL, KY); Hybrid; USD 42,000 - 66,000; Full time

Benefits offered by this job

FREE Onsite Health Clinic with FREE 50

403(b) with Company Match

Generous PTO

Group Term Life Insurance

Free Annual Flu Shot

Employee Assistance Program

Bridge Toll Reimbursement

Corporate Discounts

Tuition Discounts & Scholarships

Interest Free Emergency Loan Program

Referral Bonus

Job summary

Shell Point in Fort Myers, FL seeks a full-time IT-Support Technician to configure, install, maintain, and repair PCs and mobile devices. You will handle hardware diagnostics, imaging, and software support, plus help desk duties for a range of end users, including residents.

The role requires a High School Diploma or equivalent and A+ certification or equivalent experience, with at least three years of progressive IT support. A valid driver’s license is preferred for travel as needed.

Qualifications

• High School Diploma or equivalent required.
• A+ certification or comparable work experience required.
• At least three years of progressive experience supporting computer hardware, software, and end users.

Responsibilities

• Troubleshoots and resolves hardware problems related to computers and all associated devices.
• Configures computers, kiosks, laptops, tablets, POS terminals, smart phones, time clocks, peripherals, and other hardware devices.
• Installs, updates, images and tests PCs and other devices.
• Coordinates replacements for malfunctioning equipment, packs, and ships parts under warranty to appropriate vendors for repair.
• Receives equipment deliveries from the warehouse and coordinates disposal of old equipment ensuring data is removed.
• Provides end user support by answering the IT Help Desk line promptly.
• Troubleshoots and resolves software problems related to operating systems and applications or passes on to Level 2 if needed.
• Assists with software and hardware installations, upgrades, and testing.
• Reports unresolved issues to the Supervisor, Information Technology, and records problem resolution in required logs.
• Maintains and updates job tracking documentation and audit logs.
• Assists with computer training for employees and provides back-up support for residents' equipment.

Skills

Windows

iOS

Android

Mac OS

Networking basics

Imaging (Sysprep/WDS)

Office 365

Troubleshooting

Verbal & interpersonal skills

Self-motivation / independence

Driver’s license

Education

High School Diploma or equivalent

A+ certification or comparable work experience

Tools

Office 365

Job description

Shell Point in Fort Myers, FL seeks a full-time IT-Support Technician to configure, install, maintain, and repair PCs and mobile devices. You will handle hardware diagnostics, imaging, and software support, plus help desk duties for a range of end users, including residents.

The role requires a High School Diploma or equivalent and A+ certification or equivalent experience, with at least three years of progressive IT support. A valid driver’s license is preferred for travel as needed.