IT Support Technician — End-User & Device Management

Serverfarm; Atlanta (GA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

401k

Full medical coverage

Dental coverage

Vision coverage

Job summary

Serverfarm is seeking a diligent IT Support professional in Atlanta to manage desktop and mobile environments, administer Microsoft 365, and deploy tools like NinjaOne and Intune. You will partner with teams to enforce IT policies, train users, and handle onboarding/offboarding with the People Team.

The role emphasizes secure data handling, end-user training, and collaboration across departments to ensure smooth technology operations.

Qualifications

• No formal credentials specified in the listing.

Responsibilities

• Provide support for desktop and mobile systems including Windows 11, macOS, iOS, Android and various applications.
• Assist with the device lifecycle from procurement and reissuance through to retirement, with secure data handling throughout the process in line with company standards.
• Experience administering Microsoft 365, including Entra, SharePoint, Defender, Exchange and Teams.
• Experience deploying NinjaOne and Intune for device and application management.
• Maintain endpoint security policies using Microsoft Defender.
• Support and troubleshoot productivity tools such as Microsoft Office.
• Assist with the deployment and support of specialised software including AutoCAD and Bluebeam.
• Assist with service requests and incidents through Freshservice, ensuring timely resolution and excellent customer service.
• Perform software installations, updates, and patch management across desktop environments.
• Collaborate with other teams to implement and enforce IT policies and procedures.
• Train end users on best practices and new technologies.
• Contribute to compliance efforts.
• Document processes and maintain accurate records of desktop configurations and changes.
• Work in collaboration with the People Team to complete employee onboarding and offboarding events.

Job description

Serverfarm is seeking a diligent IT Support professional in Atlanta to manage desktop and mobile environments, administer Microsoft 365, and deploy tools like NinjaOne and Intune. You will partner with teams to enforce IT policies, train users, and handle onboarding/offboarding with the People Team.

The role emphasizes secure data handling, end-user training, and collaboration across departments to ensure smooth technology operations.