IT Help Desk & Systems Support Specialist

Bestica Inc.; San Antonio (TX); On-site; USD 28,000 - 41,000; Part time

Job summary

Bestica Inc. in San Antonio, TX seeks an IT Help Desk & Systems Support Specialist for a part-time role. You will assist end users, manage devices, and support a federal contracting environment.

Key duties include integrating Intune, Defender, and Microsoft 365, imaging laptops, provisioning licenses, and coordinating equipment shipments for remote staff.

Qualifications

• Microsoft Intune and Microsoft 365 administration experience.
• Comfortable managing IT inventory, laptop imaging, and equipment logistics for a remote workforce.
• Comfortable supporting a federal contracting environment.

Responsibilities

• Integrate and manage Microsoft Intune within cloud environment.
• Create and implement configuration profiles and compliance policies.
• Integrate Microsoft Defender for Endpoint across managed devices.
• Implement app protection policies to encrypt corporate data on unmanaged devices.
• Administer the Microsoft 365 environment end-to-end — provisioning, licensing, Teams/SharePoint/Exchange.
• Handle and manage user tickets (Tier 1/2 help desk).
• Manage IT inventory across laptops and peripherals.
• Image, configure, and deploy laptops to new and existing staff.
• Coordinate shipping and logistics for laptops and equipment to remote employees.

Skills

Microsoft Intune

Microsoft 365 administration

IT inventory management

Laptop imaging

Equipment logistics

Remote workforce support

Federal contracting environment

Tools

Microsoft Intune

Microsoft 365

Job description

Title: IT Help Desk & Systems Support Specialist

Job Type: Part-Time

Key Responsibilities

• Integrate and manage Microsoft Intune within cloud environment.
• Create and implement configuration profiles and compliance policies.
• Integrate Microsoft Defender for Endpoint across managed devices.
• Implement app protection policies to encrypt corporate data on unmanaged devices.
• Administer the Microsoft 365 environment end-to-end — provisioning, licensing, Teams/SharePoint/Exchange.

2. Help Desk & Equipment Management

• Handle and manage user tickets (Tier 1/2 help desk).
• Manage IT inventory across laptops and peripherals.
• Image, configure, and deploy laptops to new and existing staff.
• Coordinate shipping and logistics for laptops and equipment to remote employees.

Qualifications

• Microsoft Intune and Microsoft 365 administration experience.
• Comfortable managing IT inventory, laptop imaging, and equipment logistics for a remote workforce.
• Comfortable supporting a federal contracting environment.