IT Support Technician Desktop, Network & End-User Expert

Telos Corporation; Ashburn (VA); On-site; USD 51,000 - 64,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

Tuition reimbursement

401k

Job summary

Telos Corporation, based in Ashburn, VA, is seeking a skilled IT Help Desk professional to troubleshoot and resolve desktop, laptop, and peripheral issues. The role involves Windows/macOS support, active directory tasks, and providing customer-focused assistance.

The ideal candidate has 3–4 years of IT support experience, is proficient with Microsoft 365, and can work with ServiceNow and endpoint management tools. Eligible for US work authorization is required.

Qualifications

• 3–4 years of IT desktop support experience.
• CompTIA A+ certification required within 3 months.
• Proficiency with Windows 11, macOS, and Microsoft 365 applications.

Responsibilities

• Troubleshoot, diagnose, and resolve desktop and laptop hardware, software, and OS issues.
• Install, configure, and support Windows and macOS workstations and approved business applications.
• Install, configure, and troubleshoot local and network printers and related peripherals.
• Provide technical support to users in person, over the phone, and through remote support tools.
• Perform basic network troubleshooting, including wired and wireless connectivity, VPN access, and related issues.
• Provide user account support, including password resets, account unlocks, access requests, and new-hire and termination processing.
• Create, update, prioritize, and resolve incidents and service requests in ServiceNow, escalating issues as needed.
• Assist with smartphone support, software installation, application updates, and routine workstation maintenance.
• Deploy, replace, and maintain IT equipment while ensuring accurate asset inventory and assignment records.

Skills

Customer service

Troubleshooting

Windows/macOS support

Microsoft 365

Remote support

Education

High school diploma or equivalent

CompTIA A+ certification

Tools

ServiceNow

SCCM

Jamf Pro

Active Directory

VPN

Job description

Telos Corporation, based in Ashburn, VA, is seeking a skilled IT Help Desk professional to troubleshoot and resolve desktop, laptop, and peripheral issues. The role involves Windows/macOS support, active directory tasks, and providing customer-focused assistance.

The ideal candidate has 3–4 years of IT support experience, is proficient with Microsoft 365, and can work with ServiceNow and endpoint management tools. Eligible for US work authorization is required.