IT Support Technician

Telos Corporation; Ashburn (VA); On-site; USD 51,000 - 64,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

Tuition reimbursement

401k

Job summary

Telos Corporation, based in Ashburn, VA, is seeking a skilled IT Help Desk professional to troubleshoot and resolve desktop, laptop, and peripheral issues. The role involves Windows/macOS support, active directory tasks, and providing customer-focused assistance.

The ideal candidate has 3–4 years of IT support experience, is proficient with Microsoft 365, and can work with ServiceNow and endpoint management tools. Eligible for US work authorization is required.

Qualifications

• 3–4 years of IT desktop support experience.
• CompTIA A+ certification required within 3 months.
• Proficiency with Windows 11, macOS, and Microsoft 365 applications.

Responsibilities

• Troubleshoot, diagnose, and resolve desktop and laptop hardware, software, and OS issues.
• Install, configure, and support Windows and macOS workstations and approved business applications.
• Install, configure, and troubleshoot local and network printers and related peripherals.
• Provide technical support to users in person, over the phone, and through remote support tools.
• Perform basic network troubleshooting, including wired and wireless connectivity, VPN access, and related issues.
• Provide user account support, including password resets, account unlocks, access requests, and new-hire and termination processing.
• Create, update, prioritize, and resolve incidents and service requests in ServiceNow, escalating issues as needed.
• Assist with smartphone support, software installation, application updates, and routine workstation maintenance.
• Deploy, replace, and maintain IT equipment while ensuring accurate asset inventory and assignment records.

Skills

Customer service

Troubleshooting

Windows/macOS support

Microsoft 365

Remote support

Education

High school diploma or equivalent

CompTIA A+ certification

Tools

ServiceNow

SCCM

Jamf Pro

Active Directory

VPN

Job description

The most security-conscious organizations trust Telos Corporation to protect their vital IT assets. The reputation of our company rests on the quality of our solutions and the integrity of our people. Explore what you can bring to our solutions in the areas of cyber, cloud and enterprise security.

Be a part of the Telos culture and see what sets us apart! Telos offers an excellent compensation package with benefits that include generous paid time off, medical, dental, vision, tuition reimbursement, and 401k. The annual salary range for this position is $51,200 - $64,000. Our employees enjoy more than just a great work environment!

This position will be based at Ashburn, VA

Responsibilities

• Troubleshoot, diagnose, and resolve desktop and laptop hardware, software, and operating system issues.
• Install, configure, and support Windows and macOS workstations and approved business applications.
• Install, configure, and troubleshoot local and network printers and related peripherals.
• Provide technical support to users in person, over the phone, and through remote support tools.
• Perform basic network troubleshooting, including wired and wireless connectivity, VPN access, and related issues.
• Provide user account support, including password resets, account unlocks, access requests, and new-hire and termination processing.
• Create, update, prioritize, and resolve incidents and service requests in ServiceNow, escalating issues to the appropriate technical teams when necessary.
• Assist with smartphone support, software installation, application updates, and routine workstation maintenance.
• Deploy, replace, and maintain IT equipment while ensuring accurate asset inventory and assignment records.

Qualifications

• High school diploma or equivalent, supplemented by technical training or relevant IT support experience.
• Minimum of 3-4 years of experience providing technical support for desktops, laptops, printers, mobile devices, and related peripherals.
• CompTIA A+ certification required or must be obtained within 3 months of hire.
• Proficiency with Windows 11, macOS, and Microsoft 365 applications.
• Working knowledge of Active Directory, user account management, and basic network troubleshooting, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN.
• Experience installing, configuring, and troubleshooting Dell and Apple computers and related hardware.
• Experience using IT ticketing systems to document, track, and resolve technical issues. ServiceNow experience is a plus.
• Strong troubleshooting, problem-solving, and customer service skills.
• Effective communication and organizational skills, with the ability to prioritize tasks and work independently or as part of a team.
• Ability to lift and move IT equipment weighing up to 50 pounds as required.
• Experience with Microsoft Configuration Manager (SCCM), Jamf Pro, or other endpoint management tools is a plus.

The successful candidate must meet eligibility requirements to access sensitive information, which requires US citizenship.

Telos maintains a drug-free workplace and will conduct drug testing on all applicants who have accepted an offer of employment.

Telos Corporation participates in the E-Verify program. Therefore, any employment with Telos will also be contingent upon confirmation from the Social Security Administration ("SSA") and/or the Department of Homeland Security ("DHS") of your authorization to work in the United States. Telos offers excellent compensation packages including salary commensurate with experience and benefits to meet your needs for today and the future.

Telos Corporation and its subsidiaries are committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Telos Corporation will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 1-800-283-1911. If you require relay service assistance, please click on the following link to review information on your state's relay service: https://www.fcc.gov/accessibility.

Telos Corporation is an EEO/AA employer.