IT Support Technician

Telos Corp.; Ashburn (VA); Presencial; USD 51.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off

Medical, dental, vision

Tuition reimbursement

401k

Descripción de la vacante

Telos Corporation seeks an IT Support Technician to diagnose and resolve desktop and laptop issues, install and support Windows and macOS workstations, and manage printers and peripherals. You will assist users in person, by phone, and through remote tools, with basic network troubleshooting including VPN access.

The role is based in Ashburn, VA, requiring eligibility to access sensitive information and compliance with security and E‑Verify processes. Equal opportunity employer.

Formación

• High school diploma or equivalent with technical IT training or relevant IT support experience.
• 3–4 years of IT support experience for desktops, laptops, printers and peripherals.
• CompTIA A+ certification required or must be obtained within 3 months of hire.
• Proficiency with Windows 11, macOS, and Microsoft 365 applications.
• Working knowledge of Active Directory, user account management, and basic network troubleshooting (TCP/IP, DNS, DHCP, Wi‑Fi, VPN).
• Experience using IT ticketing systems; ServiceNow experience is a plus.
• Experience with Dell/Apple hardware installation, configuration, and troubleshooting.

Responsabilidades

• Troubleshoot, diagnose, and resolve desktop and laptop hardware, software, and OS issues.
• Install, configure, and support Windows and macOS workstations and business apps.
• Install, configure, and troubleshoot local and network printers and peripherals.
• Provide technical support to users in person, by phone, and via remote tools.
• Perform basic network troubleshooting including VPN access and wireless/wired connectivity.

Conocimientos

Troubleshooting

Customer service

Communication

Teamwork

Independent work

Educación

High school diploma or equivalent

CompTIA A+ certification

Herramientas

ServiceNow

Active Directory

SCCM

Jamf Pro

Dell/Apple hardware

Descripción del empleo

Job Title

IT Support Technician

Job Description

The most security-conscious organizations trust Telos Corporation to protect their vital IT assets. The reputation of our company rests on the quality of our solutions and the integrity of our people. Explore what you can bring to our solutions in the areas of cyber, cloud and enterprise security.

Be a part of the Telos culture and see what sets us apart! Telos offers an excellent compensation package with benefits that include generous paid time off, medical, dental, vision, tuition reimbursement, and 401k. The annual salary range for this position is $51,200 - $64,000. Our employees enjoy more than just a great work environment!

This position will be based at Ashburn, VA

Responsibilities

• Troubleshoot, diagnose, and resolve desktop and laptop hardware, software, and operating system issues.
• Install, configure, and support Windows and macOS workstations and approved business applications.
• Install, configure, and troubleshoot local and network printers and related peripherals.
• Provide technical support to users in person, over the phone, and through remote support tools.
• Perform basic network troubleshooting, including wired and wireless connectivity, VPN access, and related issues.
• Provide user account support, including password resets, account unlocks, access requests, and new-hire and termination processing.
• Create, update, prioritize, and resolve incidents and service requests in ServiceNow, escalating issues to the appropriate technical teams when necessary.
• Assist with smartphone support, software installation, application updates, and routine workstation maintenance.
• Deploy, replace, and maintain IT equipment while ensuring accurate asset inventory and assignment records.

Job Requirements

Qualifications

• High school diploma or equivalent, supplemented by technical training or relevant IT support experience.
• Minimum of 3-4 years of experience providing technical support for desktops, laptops, printers, mobile devices, and related peripherals.
• CompTIA A+ certification required or must be obtained within 3 months of hire.
• Proficiency with Windows 11, macOS, and Microsoft 365 applications.
• Working knowledge of Active Directory, user account management, and basic network troubleshooting, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN.
• Experience installing, configuring, and troubleshooting Dell and Apple computers and related hardware.
• Experience using IT ticketing systems to document, track, and resolve technical issues. ServiceNow experience is a plus.
• Strong troubleshooting, problem-solving, and customer service skills.
• Effective communication and organizational skills, with the ability to prioritize tasks and work independently or as part of a team.
• Ability to lift and move IT equipment weighing up to 50 pounds as required.
• Experience with Microsoft Configuration Manager (SCCM), Jamf Pro, or other endpoint management tools is a plus.

The successful candidate must meet eligibility requirements to access sensitive information, which requires US citizenship.

Telos maintains a drug-free workplace and will conduct drug testing on all applicants who have accepted an offer of employment.

Telos Corporation participates in the E-Verify program. Therefore, any employment with Telos will also be contingent upon confirmation from the Social Security Administration ("SSA") and/or the Department of Homeland Security ("DHS") of your authorization to work in the United States. Telos offers excellent compensation packages including salary commensurate with experience and benefits to meet your needs for today and the future.

Telos Corporation and its subsidiaries are committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Telos Corporation will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 1-800-283-1911. If you require relay service assistance, please click on the following link to review information on your state's relay service: https://www.fcc.gov/accessibility.

Telos Corporation is an EEO/AA employer.

Job Type

Full-Time

Location

Ashburn, VA 20147 US (Primary)

Telos offers an excellent compensation packages including salary commensurate with experience and benefits to meet your needs for today and the future. Telos and its subsidiaries are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.