IT Support Technician - Deskside & Remote

SUPER RADIATOR COILS LIMITED PARTNERSHIP; Hazeltine (MN); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Prescription drug program

401(k) retirement plan

Paid vacation and holidays

Flexible spending accounts

Tuition assistance

Employee assistance program

Mental health/substance abuse program

Life insurance

Job summary

Super Radiator Coils is seeking an IT Support Technician to provide walk-up, desk-side, and remote assistance to employees at the Chaska Division and remote offices. The role includes provisioning end-user devices, troubleshooting hardware and software, and coordinating with Corporate IT to implement infrastructure changes.

The position requires 2+ years of technical support experience, strong user-support abilities, attention to detail, and the capacity to work independently or in a team.

Qualifications

• 2+ years of technical support experience.
• Excellent user support skills – Ability to assist with user issues in a friendly manner.
• Attention to detail – Being thorough and accurate when accomplishing a task.
• Knowledge of and the ability to manage the installation, configuration, maintenance and troubleshooting of end users' PC or workstation hardware.
• Knowledge of and the ability to manage the installation, configuration, maintenance and troubleshooting of PC or workstation software for end-users.
• Passion for IT and learning.
• Must be able to work both independently and in a team environment.
• Must have demonstrated analytical and problem-solving skills.
• Software Experience (Outlook, Word, Excel, Teams, Ticketing Software, Windows)
• Must be able to support flexible scheduling (weekend and evening availability (rarely) necessary).

Responsibilities

• Manages end-user requests, prioritizes work, and communicates with end-users regarding support efforts.
• Provides support for desktop technologies including end-user applications, operating systems, hardware, and peripherals.
• Completes limited administrative tasks for end user access requests, hardware and software requests.
• Images and configures new systems, repairs or restores damaged systems, coordinates, decommissions retired systems.
• Aids with meeting room and collaboration technologies when necessary.
• Manages an inventory of end user technology to support the needs of the business’ on-boarding and hardware failure needs.
• Monitors inventory levels and recommends replenishment and disposal when necessary.

Skills

Technical support experience

Excellent user support skills

Attention to detail

Documentation skills

Analytical problem-solving

Flexible scheduling

Education

Associate degree in technology

Tools

Outlook

Word

Excel

Teams

Ticketing Software

Windows

Job description

Super Radiator Coils is seeking an IT Support Technician to provide walk-up, desk-side, and remote assistance to employees at the Chaska Division and remote offices. The role includes provisioning end-user devices, troubleshooting hardware and software, and coordinating with Corporate IT to implement infrastructure changes.

The position requires 2+ years of technical support experience, strong user-support abilities, attention to detail, and the capacity to work independently or in a team.