IT Support Technician

SUPER RADIATOR COILS LIMITED PARTNERSHIP; Hazeltine (MN); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Prescription drug program

401(k) retirement plan

Paid vacation and holidays

Flexible spending accounts

Tuition assistance

Employee assistance program

Mental health/substance abuse program

Life insurance

Job summary

Super Radiator Coils is seeking an IT Support Technician to provide walk-up, desk-side, and remote assistance to employees at the Chaska Division and remote offices. The role includes provisioning end-user devices, troubleshooting hardware and software, and coordinating with Corporate IT to implement infrastructure changes.

The position requires 2+ years of technical support experience, strong user-support abilities, attention to detail, and the capacity to work independently or in a team.

Qualifications

• 2+ years of technical support experience.
• Excellent user support skills – Ability to assist with user issues in a friendly manner.
• Attention to detail – Being thorough and accurate when accomplishing a task.
• Knowledge of and the ability to manage the installation, configuration, maintenance and troubleshooting of end users' PC or workstation hardware.
• Knowledge of and the ability to manage the installation, configuration, maintenance and troubleshooting of PC or workstation software for end-users.
• Passion for IT and learning.
• Must be able to work both independently and in a team environment.
• Must have demonstrated analytical and problem-solving skills.
• Software Experience (Outlook, Word, Excel, Teams, Ticketing Software, Windows)
• Must be able to support flexible scheduling (weekend and evening availability (rarely) necessary).

Responsibilities

• Manages end-user requests, prioritizes work, and communicates with end-users regarding support efforts.
• Provides support for desktop technologies including end-user applications, operating systems, hardware, and peripherals.
• Completes limited administrative tasks for end user access requests, hardware and software requests.
• Images and configures new systems, repairs or restores damaged systems, coordinates, decommissions retired systems.
• Aids with meeting room and collaboration technologies when necessary.
• Manages an inventory of end user technology to support the needs of the business’ on-boarding and hardware failure needs.
• Monitors inventory levels and recommends replenishment and disposal when necessary.

Skills

Technical support experience

Excellent user support skills

Attention to detail

Documentation skills

Analytical problem-solving

Flexible scheduling

Education

Associate degree in technology

Tools

Outlook

Word

Excel

Teams

Ticketing Software

Windows

Job description

• Base Pay $65,000.00 - $75,000.00 / Year
• Job Category Information Technology, Help Desk, Network & Systems Support
• Employee Type Full Time

Contact information

• Phone [phone]
• Email [e-mail]

Description

Position Summary:

This position provides walk-up, desk-side, remote service technical support to employees at Super Radiator Coils Chaska Division and Remote Offices. IT Support Technicians are often involved in the procurement and installation of end-user technology, employee moves and relocations, printer, device installation, troubleshooting and network cable installation. Works in conjunction with Corporate IT to implement changes and enhancements to infrastructure.

Job Duties and Responsibilities:

• Manages end-user requests, prioritizes work, and communicates with end-users regarding support efforts.
• Provides support for desktop technologies including end-user applications, operating systems, hardware, and peripherals.
• Completes limited administrative tasks for end user access requests, hardware and software requests.
• Images and configures new systems, repairs or restores damaged systems, coordinates, decommissions retired systems.
• Aids with meeting room and collaboration technologies when necessary.
• Manages an inventory of end user technology to support the needs of the business’ on-boarding and hardware failure needs.
• Monitors inventory levels and recommends replenishment and disposal when necessary.

Requirements

Required Qualifications:

This position requires access to protected technical data and information governed by certain export control laws and regulations of the United States, including the International Traffic in Arms Regulations (22 C.F.R. Parts 120-130) (ITAR). Therefore, this role can only be performed by a “U.S. person” as defined in 22 C.F.R. § 120.62 as including U.S. citizens, lawful permanent residents, and certain protected individuals who have been granted refugee or asylee status by the United States Government.

• 2+ years of technical support experience.
• Excellent user support skills – Ability to assist with user issues in a friendly manner.
• Attention to detail – Being thorough and accurate when accomplishing a task. Good documentation skills.
• Knowledge of and the ability to manage the installation, configuration, maintenance and troubleshooting of end users' PC or workstation hardware.
• Knowledge of and the ability to manage the installation, configuration, maintenance and troubleshooting of PC or workstation software for end-users.
• Passion for IT and learning.
• Must be able to work both independently and in a team environment.
• Must have demonstrated analytical and problem-solving skills.
• Software Experience (Outlook, Word, Excel, Teams, Ticketing Software, Windows)
• Must be able to support flexible scheduling (weekend and evening availability (rarely) necessary).

Preferred Qualifications:

• Associate degree in technology or related field.
• Microsoft Sharepoint Site Management (Cloud)
• AzureAD / Active Directory Users and Computers

Physical Demands and Working Conditions:

• Carrying and lifting computers and related equipment up to 50 pounds.
• Crouching, kneeling and tight access.
• Extended periods of time sitting or standing.
• Extended periods of time with arms above head when installing network cables.
• Working in a manufacturing environment at times will require extended periods of time wearing PPE (eye protection, ear protection, dust mask, and steel toe shoes).
• Will entail some travel to other company locations as needed.

Summary

Company Values:

• Relationships – We C.A.R.E (Connect, Appreciate, Respect, Empathize).
• Teamwork – We do our best work together.
• Integrity – We do what we say we do.
• Problem Solving – We can handle that!
• E xcellence – If it has to be perfect, it has to be Super!

Company:

Super Radiator Coils is a leading engineering and manufacturing company in the niche market of commercial and industrial heat exchangers. We serve severe a wide variety of industries including: power generation, HVAC equipment, chemical producers, petroleum operations, pharmaceuticals, pulp and paper companies, and food processing equipment. Our production facility is a clean, safe, climate-controlled environment. Super Radiator Coils is a stable, privately held company with a long-term view to invest and build. This unique company is large enough to have the resources to pursue opportunities, yet small enough to be nimble.

Compensation:

Super Radiator Coils offers a competitive salary that rewards performance and dedication. We also offer a comprehensive benefits package that includes, medical, dental and a prescription drug program, retirement 401(k) program, vacation and holidays, flexible spending accounts, tuition assistance, employee assistance, mental health/substance abuse program, and life insurance.

Super Radiator Coils is an Equal Employment Opportunity / Aff …

Super Radiator Coils is an equal opportunity employer and maintains plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state, or local law. Super Radiator Coils strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.

If you are a job seeker with a disability and require accessibility assistance or reasonable accommodation to apply for an open position, please contact the Human Resources Department:

Super Radiator Coils
451 Southlake Boulevard
Richmond, VA 23236

• PackageDetails 76071- MN Standard Package-No Physical