Multi-Site Desktop Support Technician

Radiant Systems Inc; North Charleston (SC); On-site; USD 42,000 - 66,000; Full time

Job summary

Radiant Systems Inc. is seeking a Desktop Support Technician to provide first-level IT support for end users across manufacturing and business environments. You will resolve desktop, laptop, mobile device, and peripheral issues, manage tickets, deploy devices, and help maintain security and compliance.

The role reports to Site IT Lead with occasional travel to other sites and possible after-hours support. Prior IT help desk experience is preferred.

Qualifications

• Associate degree in IT or related field or equivalent experience.
• 0–3 years of desktop support or IT help desk experience is preferred.
• Experience supporting end users in manufacturing or enterprise environments is a plus.

Responsibilities

• Serve as first point of contact for IT support requests and walk-up support.
• Troubleshoot hardware, software, printer, network, and connectivity issues.
• Resolve incidents and service requests through the ticketing system.
• Escalate complex issues to senior staff when required.
• Educate end users on IT standards and best practices.
• Assist with device deployment, imaging, and AD account administration.

Skills

Customer Service

Problem Solving

Technical Troubleshooting

Attention to Detail

Communication Skills

Time Management

Documentation

Teamwork

Education

Associate degree in IT or related field

Tools

Tanium

CrowdStrike

Endpoint Security Tools

Active Directory

Job description

Radiant Systems Inc. is seeking a Desktop Support Technician to provide first-level IT support for end users across manufacturing and business environments. You will resolve desktop, laptop, mobile device, and peripheral issues, manage tickets, deploy devices, and help maintain security and compliance.

The role reports to Site IT Lead with occasional travel to other sites and possible after-hours support. Prior IT help desk experience is preferred.