IT Support Technician — CAD & Automation Specialist

Mitsubishi Electric Power Products, Inc.; Northern (KY); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Health coverage

401(k) plan

Paid holidays

Educational assistance

Profit sharing

Fitness center access

Job summary

Mitsubishi Electric Power Products, Inc. is seeking an IT Support Technician to deliver advanced technical support for computer systems, mobile devices, software, and multimedia technologies.

The role includes troubleshooting complex issues, CAD platform support, and developing automated solutions to improve IT service delivery. The ideal candidate has 1+ year of relevant experience, strong knowledge of Windows, Office applications, and SCCM, and the ability to work independently and within a

Qualifications

• Minimum 1+ year of experience as a computer or network technician.
• Knowledge of PC repair and configuration.
• Knowledge of Windows operating systems.
• Knowledge of Microsoft Office applications.
• Experience with software deployment tools (SCCM or similar).

Responsibilities

• Analyze, diagnose, and resolve complex issues involving workstation hardware, operating systems, business applications, and networked peripherals.
• Provide advanced troubleshooting for networked hardware and software products across multiple company platforms.
• Document incidents, resolutions, and asset management activities within the corporate helpdesk system.
• Ensure timely resolution of service tickets in alignment with departmental service level expectations.
• Support hardware and software upgrades, system implementations, and technology rollouts.
• Maintain and administer corporate mobile devices and cellular accounts, including provisioning and plan management.
• Support, deploy, and manage software deployment tools (e.g., SCCM).
• Support and troubleshoot multimedia systems including projectors, video displays, and conferencing systems.
• Provide on-site and remote support for conference room technologies and executive presentations as needed.
• Develop automated technology solutions using scripting tools such as PowerShell.
• Identify process improvement opportunities to enhance efficiency and reduce recurring issues.
• Analyze support data trends to recommend proactive solutions.

Skills

Analytical thinking

Problem solving

Communication skills

Teamwork

Tools

SCCM

Job description

Mitsubishi Electric Power Products, Inc. is seeking an IT Support Technician to deliver advanced technical support for computer systems, mobile devices, software, and multimedia technologies.

The role includes troubleshooting complex issues, CAD platform support, and developing automated solutions to improve IT service delivery. The ideal candidate has 1+ year of relevant experience, strong knowledge of Windows, Office applications, and SCCM, and the ability to work independently and within a