IT Support Technician

Mitsubishi Electric Power Products, Inc.; Pittsburgh (Allegheny County); On-site; USD 48,000 - 75,000; Full time

Benefits offered by this job

Health Coverage

401(k) Plan

Vacation & Holidays

Career Development

Profit Sharing

Wellness Programs

Fitness Center Access

Job summary

Mitsubishi Electric Power Products, Inc. is seeking an IT Support Technician to deliver advanced technical support for computer systems, mobile devices, software applications, and multimedia technologies.

The role includes troubleshooting complex issues, administering end-user systems, supporting CAD platforms, and developing automated solutions to improve IT service delivery. The position involves on-site and remote support for conference room technologies and executive presentations, plus

Qualifications

• 1+ year experience as a computer or network technician or equivalent.
• Knowledge of PC repair, Windows operating systems, and Microsoft Office applications.
• Experience with software deployment tools (SCCM or similar).

Responsibilities

• Analyze, diagnose, and resolve complex workstation, OS, software, and peripheral issues.
• Provide advanced troubleshooting for networked hardware and software across company platforms.
• Document incidents, resolutions, and asset management in the helpdesk system.
• Ensure timely resolution of service tickets per SLAs.
• Support hardware/software upgrades, system deployments, and rollouts.
• Manage mobile devices, provisioning, and service plans.
• Support deployment and patch management platforms (SCCM or similar).
• Maintain multimedia systems incl. projectors, displays, and conferencing systems.
• Provide on-site and remote support for conference rooms and executive presentations.
• Develop automated tech solutions using scripting tools such as PowerShell.
• Identify process improvements to reduce recurring issues.
• Analyze support data trends to guide proactive solutions.

Skills

IT support

Analytical thinking

Customer service

Team collaboration

Independent work

Tools

SCCM

PowerShell

Video conferencing hardware

Job description

Position Summary

The IT Support Technician provides advanced technical support to internal customers for computer systems, mobile devices, software applications, and multimedia technologies. This role is responsible for troubleshooting complex technical issues, administering corporate end-user systems, supporting CAD platforms, and developing automated solutions to improve IT service delivery

Position Summary

The IT Support Technician provides advanced technical support to internal customers for computer systems, mobile devices, software applications, and multimedia technologies. This role is responsible for troubleshooting complex technical issues, administering corporate end-user systems, supporting CAD platforms, and developing automated solutions to improve IT service delivery

What You’ll Do

End User & Technical Support

• Analyze, diagnose, and resolve complex issues involving workstation hardware, operating systems, business applications, and networked peripherals.
• Provide advanced troubleshooting for networked hardware and software products across multiple company platforms.
• Document incidents, resolutions, and asset management activities within the corporate helpdesk system.
• Ensure timely resolution of service tickets in alignment with departmental service level expectations.
• Support hardware and software upgrades, system implementations, and technology rollouts.
• Maintain and administer the corporate mobile device and cellular account, including device provisioning, upgrades, and service plan management.
• Support and maintain software management systems including deployment and patch management platforms (e.g., SCCM or similar tools).
• Support, maintain, upgrade, and troubleshoot multimedia systems including projectors, video displays, video conferencing systems, and interactive whiteboards.
• Provide on-site and remote support for conference room technologies and executive presentations as needed.

Automation & Continuous Improvement

• Develop and implement automated technology solutions using scripting tools such as PowerShell.
• Identify process improvement opportunities to enhance efficiency and reduce recurring technical issues.
• Analyze support data trends to recommend proactive solutions.

What You Bring

• Minimum 1+ year of experience as a computer or network technician, or equivalent combination of education and experience.
• Knowledge of:
  • PC repair and configuration
  • Microsoft Windows operating systems
  • Microsoft Office applications
  • Software deployment tools (SCCM or similar platforms)
• Strong analytical and problem-solving abilities.
• Advanced written and verbal communication skills.
• Strong customer service orientation.
• Ability to work independently and collaboratively within a team.

What’s in It for You?

• Comprehensive Health Coverage: MEPPI pays 90% of medical, dental, and vision plan costs.
• Retirement Savings: 401(k) plan with up to 4% company match.
• Generous Time Off: Vacation accrual starting after 90 days plus 12 paid holidays.
• Career Development: Access to training programs, leadership development, and educational assistance.
• Additional Benefits: Profit sharing, wellness programs, and access to our fitness center in Warrendale, PA.

Why MEPPI?

At MEPPI, you’ll be part of a team committed to quality, innovation, and operational excellence. As a member of Mitsubishi Electric’s global organization, you’ll help deliver mission-critical power solutions that support data centers, infrastructure, and essential services across North America — all within a collaborative, growth-focused environment.

About Us

Mitsubishi Electric Power Products, Inc. is a leading provider of power systems, rail transportation, and large visual display solutions in North America. Join us and become part of a global organization shaping the future of energy and transportation.

Equal Opportunity Employer

MEPPI is committed to creating an inclusive workplace. We welcome applicants from all backgrounds and ensure fair and equitable consideration for all candidates.