IT Support Technician: Automation & CAD Systems Expert

Mitsubishi Electric Power Products, Inc.; Warrendale (Allegheny County); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health coverage 90% paid

401(k) with up to 4% match

Vacation accrual + 12 paid holidays

Training and educational assistance

Profit sharing and wellness programs

Fitness center access in Warrendale,PA

Job summary

Mitsubishi Electric Power Products, Inc. in Warrendale, PA is seeking an IT Support Technician to provide advanced end-user support for computer systems, mobile devices, software applications, and multimedia technologies.

You will troubleshoot complex issues, administer end-user environments, and help deploy CAD-related and other business applications. The role emphasizes automation with PowerShell, SCCM-based software deployment, and proactive incident handling.

Qualifications

• Minimum 1+ year of experience as a computer or network technician, or equivalent combination of education and experience.
• Knowledge of: PC repair and configuration; Microsoft Windows operating systems; Microsoft Office applications; Software deployment tools (SCCM or similar).
• Strong analytical and problem-solving abilities.
• Advanced written and verbal communication skills.
• Ability to work independently and collaboratively within a team.

Responsibilities

• Analyze, diagnose, and resolve complex issues involving workstation hardware, operating systems, business applications, and networked peripherals.
• Provide advanced troubleshooting for networked hardware and software products across multiple company platforms.
• Document incidents, resolutions, and asset management activities within the corporate helpdesk system.
• Ensure timely resolution of service tickets in alignment with departmental service level expectations.
• Support hardware and software upgrades, system implementations, and technology rollouts.
• Maintain and administer the corporate mobile device and cellular account, including device provisioning, upgrades, and service plan management.
• Support and maintain software management systems including deployment and patch management platforms (e.g., SCCM or similar tools).
• Support, maintain, upgrade, and troubleshoot multimedia systems including projectors, video displays, video conferencing systems, and interactive whiteboards.
• Provide on-site and remote support for conference room technologies and executive presentations as needed.
• Develop and implement automated technology solutions using scripting tools such as PowerShell.
• Identify process improvement opportunities to enhance efficiency and reduce recurring technical issues.
• Analyze support data trends to recommend proactive solutions.

Skills

Analytical skills

Problem solving

Communication skills

Team collaboration

Independent work

Tools

SCCM or similar deployment tools

PowerShell scripting

Job description

Mitsubishi Electric Power Products, Inc. in Warrendale, PA is seeking an IT Support Technician to provide advanced end-user support for computer systems, mobile devices, software applications, and multimedia technologies.

You will troubleshoot complex issues, administer end-user environments, and help deploy CAD-related and other business applications. The role emphasizes automation with PowerShell, SCCM-based software deployment, and proactive incident handling.