IT Support Specialist: CAD Software & PC Lifecycle Lead

Applied Industrial Technologies; Sherwood (OR); On-site; USD 55,000 - 85,000; Full time

Job summary

Applied Industrial Technologies in Portland, OR is seeking a Level 2 IT Support Specialist to resolve complex desktop, endpoint, and network issues, image and deploy PCs, and onboard new hires with role-specific software builds.

You will own the end-to-end PC lifecycle, documenting solutions and communicating clearly with end users of varying technical skill levels, escalating deeper infrastructure problems to Level 3 as needed.

Qualifications

• Must have a High School Diploma or equivalent; Bachelor's degree preferred.
• 2-4 years of Level 1/Level 2 IT support or desktop support experience.
• Strong working knowledge of Windows 11 desktop OS.
• Experience imaging and deploying PCs (SCCM or similar).
• Experience troubleshooting wired/wireless connectivity and VPN/DNS/DHCP.
• Experience supporting OEM hardware utilities (Dell Command, Lenovo Vantage).
• Familiarity with CAD/engineering software installations and licensing.
• Active Directory / Microsoft Entra ID management experience.
• Strong customer service and ability to explain tech to non-technical users.
• Must reside in Portland metro area; no relocation assistance.
• Must be legally authorized to work in the United States; no sponsorship.

Responsibilities

• Serve as Tier 2 escalation for issues beyond Level 1 scope.
• Triage, diagnose, and resolve tickets within SLAs; escalate to Level 3 with clear docs.
• Maintain detailed ticket records with root cause and resolutions.
• Provide desktop/laptop hardware/software support and troubleshooting.
• Image, configure, and deploy PCs using standard corporate images.
• Install and support CAD/engineering software and OEM utilities.
• Configure accounts, profiles, and endpoint security for new hires.
• Prepare and image PCs for new hires and ensure readiness before start date.
• Create and maintain knowledge base articles and runbooks.
• Participate in IT team meetings and suggest process/imaging improvements.

Skills

Windows 11

Active Directory / Entra ID

Helpdesk / desktop support

Communication skills

Ticket management

Education

High School Diploma or equivalent

Bachelor's degree preferred

Tools

SCCM

Dell Command

Lenovo Vantage

Microsoft Entra ID

ITSM tools

Microsoft 365 Admin

Job description

Applied Industrial Technologies in Portland, OR is seeking a Level 2 IT Support Specialist to resolve complex desktop, endpoint, and network issues, image and deploy PCs, and onboard new hires with role-specific software builds.

You will own the end-to-end PC lifecycle, documenting solutions and communicating clearly with end users of varying technical skill levels, escalating deeper infrastructure problems to Level 3 as needed.