IT SUPPORT TECHNICIAN (73828)

Paycom - ATS; Dallas (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Growth opportunities

Job summary

Priority Management Group LLC in Dallas, TX is seeking an IT Support/Helpdesk specialist to assist staff across multiple facilities. You will troubleshoot hardware, software, and network issues, provide phone-based and on-site support, and help with onboarding and account setup.

Working with the Telecom team, you’ll ensure reliable connectivity, document resolutions in the helpdesk system, and escalate complex problems to senior staff or vendors as needed.

Qualifications

• Experience in an IT support/helpdesk role.
• Strong communication and problem-solving skills.
• Working knowledge of Windows OS, Microsoft 365, and basic networking.

Responsibilities

• Answer incoming support calls and tickets from staff across facilities.
• Troubleshoot and resolve hardware, software, and network issues.
• Provide phone-based and remote support to users.
• Collaborate with Telecom team to manage connectivity services.
• Maintain accurate records of issues and resolutions in the helpdesk system.
• Assist with onboarding of new staff and setting up user accounts, email, devices.
• Escalate complex issues to senior IT staff or vendors when necessary.

Skills

IT support

Windows OS

Microsoft 365

Networking basics

Communication

Problem-solving

Education

College degree in IT

IT certifications

Tools

CompTIA A+

CompTIA Network+

Job description

Job Details: Job Location: PRIORITY MANAGEMENT GROUP LLC - Dallas, TX 75219, Job Shift: Any, Position Overview

Key Responsibilities

• Answer incoming support calls and tickets from staff across 40+ facilities.
• Troubleshoot and resolve hardware, software, and network issues.
• Provide phone-based and remote support to both clinical and non-clinical users.
• Collaborate with the Telecom team to manage internet, phones, and other connectivity services.
• Maintain accurate records of issues and resolutions in the helpdesk system.
• Assist with onboarding of new staff and setting up user accounts, email, devices, etc.
• Escalate complex issues to senior IT staff or third-party vendors when necessary.

What We Offer

• Opportunity to make a direct impact in the healthcare industry.
• Supportive, collaborative work environment.
• Competitive salary and benefits package.
• Professional development and growth opportunities.

Qualifications: Qualifications

• Experience in an IT support/helpdesk or similar technical support role.
• Strong communication and problem-solving skills.
• Working knowledge of Windows OS, Microsoft 365, and basic networking.
• Ability to work efficiently under pressure and prioritize tasks.
• College degree in IT, Computer Science, or a related field preferred – or currently enrolled in a program or holding IT certifications (e.g., CompTIA A+, Network+, etc.).
• Must be authorized to work in the U.S. and able to work on-site Monday through Friday.