IT Technician

Revel Staffing; Tulsa (OK); On-site; USD 36,000 - 48,000; Full time

Job summary

Revel Staffing is seeking an IT Help Desk professional to provide first-line support for clinical and administrative staff in a healthcare environment. You will respond to calls, tickets, and emails, assist with password resets, VPN and email issues, and ensure HIPAA-compliant handling of sensitive data.

The role emphasizes patient-focused, professional service, accurate documentation, and escalation when necessary.

Qualifications

• High school diploma or GED required.
• HIPAA compliance credential or training required.
• 1+ year of IT help desk or related experience preferred.
• Basic understanding of Windows, email, user accounts, passwords, VPN, and common business applications.
• Strong verbal and written communication skills.
• Customer-first mindset with calm, professional demeanor.
• Strong attention to detail and ability to accurately document support activity.
• Ability to handle confidential information with professionalism and discretion.

Responsibilities

• Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff.
• Provide first-level technical support for common IT issues, including password resets, account lockouts, and access issues for EMR/EHR and healthcare applications.
• Escalate complex issues to higher-level support or IT leadership as needed.
• Document incidents, troubleshooting steps, actions taken, and resolutions in the ticketing system.
• Maintain confidentiality and HIPAA compliance in handling data.

Skills

Verbal communication

Written communication

Customer service

Attention to detail

Discretion

Education

High school diploma or GED

Job description

Key Responsibilities

• Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff


• Provide first-level technical support for common IT issues, including:
  
  
  
  • Password resets and account lockouts
  
  
  • EMR/EHR and healthcare application access issues
  
  
  • VPN, email, and connectivity problems
  
  
  • Basic software and hardware troubleshooting
  
  
  
  


• Follow documented procedures, knowledge base articles, and internal support workflows


• Accurately document incidents, troubleshooting steps, actions taken, and resolutions in the ticketing system


• Escalate complex technical issues to higher-level support, application teams, or IT leadership as needed


• Provide professional, patient, and customer-focused support to users of varying technical skill levels


• Maintain strict confidentiality and protect patient, employee, and organizational data in accordance with HIPAA and company policies


• Support increased ticket and call volume during peak periods, system updates, and special projects


• Assist with basic user account setup, access changes, and application support as needed

Required Qualifications

• High school diploma or GED required


• Active HIPAA compliance credential or training required


• 1+ year of IT help desk, service desk, technical support, or related experience preferred


• Basic understanding of Windows, email, user accounts, passwords, VPN, and common business applications


• Strong verbal and written communication skills


• Customer-first mindset with the ability to remain calm, professional, and helpful under pressure


• Strong attention to detail and ability to accurately document support activity


• Ability to handle confidential information with professionalism and discretion