IT Support Technician

Systems Solutions of Paducah; United States; Hybrid; USD 28,000 - 41,000; Full time

Benefits offered by this job

Generous PTO

401k

Health insurance

Disability insurance

Life insurance

Company vehicle

Job summary

Systems Solutions in Paducah, KY seeks an IT Support Specialist to provide Level 1–2 remote and onsite technical support for clients. The role includes ticketing, documentation, and collaboration with a team to resolve issues efficiently.

Ideal candidates have 1+ years in IT help desk, experience with Microsoft platforms, basic networking, and a technology-related degree. Hybrid work options available with competitive benefits.

Qualifications

• 1+ years in IT help desk or desktop support or equivalent education
• Experience troubleshooting Microsoft platforms (Office 365, AD, Windows)
• Understanding of basic networking (TCP/IP, DNS, DHCP, LAN/WAN)
• Experience installing and maintaining peripherals (printers, scanners, etc.)
• Knowledge of standard IT security practices (virus remediation, firewalls, phishing)
• Ability to quickly learn and support business applications
• 1–3 years of customer service experience

Responsibilities

• Provide Level 1 and Level 2 remote and onsite support to clients
• Maintain and update ticket backlog and client documentation
• Work effectively within a team structure to resolve issues
• Communicate progress to users and keep tickets current
• Support hardware/software installations and troubleshooting
• Keep up-to-date with industry certifications and skills

Skills

Customer service

Remote & onsite support

Team collaboration

Hardware & software support

Ticketing system use

Documentation & record-keeping

IT security basics

Learning new business apps

Adaptability

Education

Associates or Bachelor's degree in technology

Tools

Microsoft 365

Active Directory

Windows OS

Job description

We believe talent deserves a human touch. Your application will be read by an actual person who's excited to discover the real you.

Systems Solutions is an Information Technology Managed Services Provider located in Paducah, KY. We currently have an opening for an IT Support Specialist. There are two possible workplace locations for this position. Candidates will be considered to fill a position based in Systems Solutions' Paducah, KY office. Additional candidates will be considered for a remote position that reside within approximately 30 miles of McLeansboro, IL.

Applicants should have strong customer service skills and experience troubleshooting Microsoft Desktop systems and applications. Experience supporting general networking, Microsoft Server operating systems, and virtualization is a plus.

Essential duties and skills include:

• Strong Customer Service Skills
• Providing Level 1 and Level 2 Remote and Onsite technical support to clients.
• Works effectively within a team structure.
• Can effectively implement and provide support for business-class hardware/software.
• Work within a ticketing system and maintain a ticket queue.
• Maintain thorough, accurate, and up-to-date client documentation.
• Maintain up-to-date records of work performed on trouble tickets.
• Maintain a high level of customer satisfaction.
• Communicate effectively with users to provide updates on trouble tickets.
• Maintain appropriate industry skills and certifications.

Ideal qualifications:

• 1+ years experience in an IT help desk or desktop support environment or equivalent educational experience
• Experience troubleshooting or supporting Microsoft platforms (e.g. Office 365, Active Directory, Microsoft Windows)
• Knowledge of basic networking principles, what they mean, and how they interact (TCPIP, DNS, DHCP, LAN/WAN)
• Experience installing, troubleshooting, and maintaining peripherals (scanners, fax machines, printers, etc.)
• Experience troubleshooting standard hardware issues and running diagnostics
• An understanding of standard IT Security practices (virus remediation, firewalls, phishing, etc.)
• Basic Apple, Mac OS, and iOS troubleshooting experience a plus
• Demonstrable ability to quickly learn and support various business applications
• An Associates or Bachelor’s degree in a technology-related field
• 1-3 years customer service experience.

Salary: $20-30/ hour, depending on experience

Benefits include: generous PTO, 401k, health insurance, disability, life insurance, company car, and other benefits. Systems Solutions invests in employees to encourage growth and long-term employment relationships.

Systems Solutions, a New Charter Technologies company, has maintained long-term relationships with clients to help create better efficiencies and higher productivity. We create unique solutions that suit our clients' requirements and budget. Part of the Systems Solutions' advantage is our storied and prolific vendor relationships. With industry leaders like VMware, SonicWall, Cisco, Microsoft and IBM on your side, there is no technology problem we can't handle for you.

We're an established company that has been in business for more than 30 years. We offer our small and mid-size business clients cutting-edge network support services, and we deliver great results - using the most advanced tools and computer support technologies available, delivered by experienced, certified professionals. You will have the opportunity to work on a championship team, with some of the best and brightest individuals in the industry.

Systems Solutions invests in employees to encourage growth and long-term employment relationships. With these core thoughts in mind, Systems Solutions has focused on building a forward-looking atmosphere from the ground up. We strive to provide a positive experience for everyone all the time. Our relationships with our employees as well as our clients are founded on honesty and integrity.

SSI, a New Charter Technologies company, is committed to creating an inclusive environment and is proud to be an equal opportunity employer. SSI recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.