IT Support Technician

Lucid Motors; Southfield (MI); On-site; USD 35,000 - 70,000; Full time

Job summary

A leading company in luxury electric vehicles is seeking an IT Support Specialist to join their Southfield office. The role requires expertise in troubleshooting technical issues across various platforms and providing exceptional support to users. If you're passionate about technology and innovation, this is the ideal opportunity to contribute to a forward-thinking organization.

Qualifications

• 6+ years of experience in a helpdesk or desktop support role.
• Strong technical knowledge of OS X, Windows, Linux.
• Excellent problem-solving abilities.

Responsibilities

• Troubleshoot complex technical issues and resolve user inquiries.
• Install, configure, and update software applications.
• Maintain accurate documentation of resolved issues.

Skills

Technical Knowledge

Problem Solving

Communication

Education

Associate's degree in computer science, IT

Tools

Okta

Active Directory

Microsoft Office Suite

Adobe Suite

Job description

Join to apply for the IT Support Specialist role at Lucid Motors

Join to apply for the IT Support Specialist role at Lucid Motors

Leading the future in luxury electric and mobility

At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.

We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.

Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.

You Will

• Troubleshoot complex technical issues:Diagnose and resolve advanced problems with operating systems, applications, network connectivity, peripherals, and hardware malfunctions.
• Work with external vendors for issues requiring their assistance and support.
• Respond to user inquiries via email, ticketing system, or in-person, providing clear explanations and solutions to technical problems.
• Install, configure, and update software applications on user workstations, including security patches and updates.
• Troubleshoot Okta, Active Directory and other corporate supported accounts.
• Identify and resolve technical issues proactively, contributing to strategies to reduce recurring problems.
• Perform advanced hardware troubleshooting and replacements (e.g., RAM, hard drives, keyboard, mouse).
• Identify escalated issues from first and second level support teams.
• Maintain accurate documentation of resolved issues and contributing to the company's knowledge base.
• Perform routine checks on systems to identify potential issues and proactively address them.
• Providing basic technical training to users and other support specialists on new software or hardware support processes
  

You Bring

• 6+ years of experience in a helpdesk or desktop support role.
• Associate's degree in computer science, IT, or equivalent experience.
• Strong technical knowledge:In-depth understanding of OS X, Windows, Linux, Okta, Microsoft Office Suite, network protocols, Adobe Suite, and common hardware components.
• Excellent problem-solving abilities to diagnose and resolve complex technical issues efficiently.
• Excellent communication and interpersonal skills to clearly explain technical concepts to users with varying levels of computer literacy.
• Ability to accurately document issues and follow established procedures.
  

Preferred Skills

• Knowledge of 3DExperience CATIA, JFrog Artifactory, Jenkins, Foundry Nuke, MaxonOne suite, ReVision Twixtor, CaptureOne, Unreal Engine, Ansys, AutoDesk
• CompTIA A+ or equivalent IT certification preferred.
  
  

This role will be on-site in our Southfield, MI office.

At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

By Submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice. If you are a California resident, please refer to our California Candidate Privacy Notice.

To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Motor Vehicle Manufacturing

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