IT Support Technician

Northampton Business Directory; Northampton (MA); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company is looking for an IT Support Technician to join a friendly IT team in Northampton. The role involves providing efficient IT support, maintaining hardware and software, and ensuring smooth operation of IT services. Ideal candidates will have experience in customer service and relevant IT qualifications.

Qualifications

• Helpdesk/customer service essential.
• UK Driving License required.
• Working knowledge of Helpdesk logging software essential.

Responsibilities

• Provide first and second line IT support.
• Log and maintain calls with providers.
• Installation, maintenance and repair of IT hardware.

Skills

Helpdesk/customer service

Microsoft Office 365 support

Windows 10/11

Active Directory

Mobile Devices including iOS

Experience of Backup Software

Education

GCSE Grade A to C or Grade 4* or above in maths and English

Level 2 vocational or professional qualification in IT (such as A+, GNVQ, BTEC)

Level 3 vocational or professional qualification

ITIL Foundation (desirable)

Microsoft Certifications (desirable)

Job description

Our Professional Services client has a permanent vacancy for an IT Support Technician to join their close-knit, friendly IT team. The IT department works as a team in providing an efficient IT service to all the firm's users. e.g. basic IT diagnosis and fix, undertaking routine maintenance of resources and equipment, support both standard & non-standard software packages. This will require occasional travel to office locations as part of a Desk-side Support team.

Duties and Responsibilities

• To provide first and second line IT support and to work with other members of the IT department in resolving day to day IT problems, ensuring that all queries are recorded and progressed in a timely fashion.


• To log and maintain calls with both software and hardware maintenance providers and 3rd party vendors.


• Installation, maintenance and repair of IT hardware and networks (includes computers, laptops, tablets, telephones, printers etc.).


• To assist with the installation, maintenance and updates of new and current software.


• To help maintain and update the hardware and software database and inventories.


• To assist with the administration and security of our networks, devices and servers (i.e. user profiles, user accounts, email accounts, security/firmware/software updates etc.).


• To monitor, remedy and escalate issues with the Backup procedures.


• To carry out daily checks of equipment in the meeting rooms.


• To provision equipment for New Starters, ensuring a positive experience.


• Assist with managing the leavers process with particular focus to closing down all associated system accounts, including cloud-based systems.


• Escalate urgent issues including potential security breaches and major incidents to stakeholders within the IT Department


• To learn and develop a thorough working and support knowledge of all software products used by the firm.


• To undertake any other reasonable duties as required.


• Work with the Technical & Training teams to ensure Knowledge articles are up to date with best practice and withing scope of the support team.

Technical Competencies

Helpdesk/customer service essential

UK Driving License required

Working knowledge of using Helpdesk logging software essential

Active Directory & Previous experience of MFA solutions

Windows 10/11

Microsoft Office 365 support & administration

Mobile Devices including iOS

Experience of Intune & Windows Deployment services

An understanding of laptop imaging & device build processes

Experience of Backup Software & maintenance procedures

A working knowledge of legal software applications would be desirable

Microsoft Exchange 2019 & Exchange online would be desirable

Qualifications–Education

• Achieved a minimum of GCSE Grade A to C or Grade 4* or above passes in maths and English (*or equivalent).


• Achieved a minimum of a level 2 vocational or professional qualification in IT (such as A+, GNVQ, BTEC etc)


• Level 3 vocational or professional qualification is preferred


• ITIL Foundation is desirable but not essential


• Microsoft Certifications desirable but not essential

Due to the large number of responses we receive it is not always possible to respond to every application. We will only contact those candidates short-listed for this role. If you have not heard from us within 7 days please assume you have been unsuccessful on this occasion. If you wish to apply for further roles please do so. We will retain your details on file and contact you should a suitable vacancy become available.