Cybersecurity/IT Support Technician

Advanced Integration Technology, LP; New Baltimore (MI); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in automation and tooling solutions is seeking a Cybersecurity/IT Support Technician. This role involves providing hands-on IT support, maintaining network security, and ensuring compliance with security policies. Candidates should have experience in IT support, troubleshooting, and hold relevant cybersecurity certifications. Join a dynamic team with excellent growth opportunities and a competitive compensation package.

Benefits

Free medical options for employees and their family

Casual work environment

Excellent growth opportunities

Qualifications

• 3+ years of hands-on IT experience, including break/fix troubleshooting.
• Experience managing Windows environments.
• Relevant certifications such as Security+, CISSP, GIAC, or CCNA Security are required.

Responsibilities

• Provide hands-on, break/fix support in a Microsoft Server environment.
• Manage user accounts and ensure the security of user environments.
• Serve as the ISSO for mission-critical networks, ensuring compliance.

Skills

Troubleshooting

IT Support

Security Compliance

Documentation

Customer Service

Education

Bachelor’s degree in computer science or related field

Job description

Posted Monday, May 26, 2025 at 4:00 AM | Expired Saturday, June 7, 2025 at 3:59 AM

AIT is the world's largest provider of automation, factory integration and tooling solutions dedicated to the global aerospace, defense, and space launch vehicle industries.

AIT offers a competitive compensation package (including free medical options for employees and their family), casual work environment and excellent growth opportunities.

Summary:

The Cybersecurity/IT Support Technician is a shared service supporting both cybersecurity and enterprise-wide IT infrastructure. In this role, you will provide hands-on IT support and be responsible for maintaining and securing end-user network systems, as well as ensuring the security of isolated, mission-critical networks. You will serve as the Information Systems Security Officer (ISSO) for these networks, requiring practical skills in troubleshooting, system diagram creation, and adherence to government guidelines. This position requires 3+ years of hands-on IT experience, including break/fix troubleshooting, and a DoD security clearance.

Duties and Responsibilities:

• Provide hands-on, break/fix support in a Microsoft Server and workstation environment for end-users.
• Perform preventative maintenance and monitoring of hardware (desktops, laptops, tablets, AV equipment, and peripherals) and software, ensuring timely updates and upgrades.
• Support manufacturing applications (e.g., CATIA v.5, ENOVIA, Verisurf, Mastercam).
• Troubleshoot and resolve printer/copier issues, coordinating with vendors as necessary.
• Complete and document support tickets accurately and efficiently, tracking issues and resolutions.
• Manage user accounts, including password resets, group memberships, and file share access.
• Ensure the security and integrity of user environments at both corporate and remote locations.
• Provide ongoing end-user support across the organization, ensuring all employees have access to the IT resources they need.
• Assist in compliance with company IT policies and handle any identified risks that could impact business operations.
• Maintain comprehensive IT documentation, including installation notes and troubleshooting guides.
• Collaborate with the Corporate IT team on enterprise-wide projects and implementations.
• Perform additional duties as directed by management.

Information Systems Security Officer:

• Serve as the designated ISSO for isolated, mission-critical networks, ensuring they remain secure and compliant.
• Assist in the development, implementation, and enforcement of security policies that safeguard sensitive data and systems.
• Create and maintain System Security Plans (SSPs), Continuous Monitoring (ConMon) processes, and Plan of Action and Milestones (POA&M) documentation.
• Conduct risk assessments, vulnerability scans, and penetration testing to identify and mitigate security vulnerabilities.
• Investigate and respond to security incidents, coordinating efforts with incident response teams.
• Create, update, and deliver cybersecurity training to end users, covering critical security topics and best practices.
• Ensure compliance with relevant industry regulations (e.g., NIST, GDPR) and government guidelines for information security.
• Develop and maintain system diagrams to document network architecture and security measures.
• Perform other duties as assigned.

Education and Work Experience:

• A bachelor’s degree in computer science, information technology, or a related field is preferred.
• 3+ years of hands-one experience as an IT Support Technician, Cybersecurity, or IT Security Specialist.
• Proven experience managing Windows environments, including system administration, patching, and break/fix resolution.
• Working knowledge of network security principles, protocols, and best practices.
• Experience serving as an ISSO or performing similar responsibilities in a secure or regulated IT environment.
• Practical experience creating system/network diagrams and ensuring compliance with governmental security guidelines (e.g., NIST).
• Familiarity with security frameworks, risk management processes, and incident response procedures.
• Relevant certifications are required, such as Security+, CISSP, GIAC, or CCNA Security.

Work Authorization/Security Clearance Requirements:

• This position requires a government Secret security clearance.

Knowledge, Skills and Abilities:

List of needed knowledge, skills, and abilities to successfully accomplish the duties and responsibilities of the job .

• Strong hands-on technical skills with a proactive, problem-solving mindset, particularly in break/fix scenarios.
• Ability to manage multiple priorities, multitask effectively, and adapt to high-volume, fast-paced, and rapidly changing environments.
• Proficient in creating and maintaining complex technical documentation (e.g., system diagrams, installation notes, troubleshooting guides).
• Clear and effective communicator, both written and verbal, with a focus on delivering excellent customer service.
• Demonstrates responsibility, motivation, and sound judgment in decision-making, based on policies and organizational directives.
• Maintains confidentiality and handles sensitive information with discretion and accuracy.
• Collaborates effectively with colleagues and contractors, building trust and contributing to a positive, inclusive work environment.

Work Conditions:

• Indoor. Production and office environment. Temperature controlled.

Exposure Types:

• No adverse environmental conditions expected.

Work Hours :

• Standard work schedule, overtime may be necessary for meeting deadlines, required travel, and emergent conditions.

Travel Requirements:

• This position may involve travel up to 20% of the time.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the duties and responsibilities of this job.

• Light work that includes moving objects up to 20 pounds.
• Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling.
• Prolonged periods sitting at a desk and working on a computer.
• Repeating motions that may include the wrists, hands and/or fingers.

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AIT is an Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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