IT Support Technician (Sr. Computer Technician) (M)

SimIS Inc.; Virginia Beach (VA); Remote; USD 50,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a senior-level technical resource, where you'll leverage your expertise to maintain system continuity and provide exceptional technical support. This role is perfect for someone who thrives on solving complex problems and enjoys working closely with clients to meet their technology needs. You'll be responsible for managing escalated support tickets and ensuring optimal performance of computing assets. With a strong emphasis on teamwork and excellence, this position offers a unique opportunity to contribute to impactful projects while enjoying a comprehensive benefits package that supports your professional growth.

Benefits

Medical, Dental, and Vision

Short Term Disability

Long Term Disability

Life Insurance

401(k) Savings Plan

Tuition Assistance Program

Professional Development

Paid Time Off (PTO)

11 Federal Holidays each year

Qualifications

• 3-5 years of progressive IT support experience required.
• Proven track record of resolving complex technical issues.

Responsibilities

• Provide advanced technical support for hardware, software, and network issues.
• Install, configure, and maintain computer systems and peripherals.

Skills

Advanced Technical Support

Problem Solving

Documentation Skills

Communication Skills

Customer Service

Education

Associate's degree in IT or Computer Science

Tools

Help Desk Ticketing Systems

Oracle Cloud

Job description

REMOTE

Who We Are: Founded in 2007, SimIS Inc. is an innovative information technology solution Veteran Owned Small Business (VOSB) that models future environments, requirements, and capabilities, and then secures the enterprise from internal and external threats compliant with Federal, State, and industry standard governance to ensure client mission success. Our performance standard is “excellence,” with an outcomes-based, quality focus in our services and products, guided by our core values of honesty (in word and deed), relationships (confidence and trust with clients and partners), teamwork (shared goals, mission, and purpose), loyalty (allegiance to our client and team), and importance of others (work and win as a team).

SimIS is currently recruiting for the listed position and is contingent upon award.

Job Description:

The ideal candidate serves as a senior-level technical resource responsible for maintaining computer system continuity, providing advanced technical support, and ensuring optimal performance of computing assets. This role combines hands-on technical expertise with customer service excellence to support our customer's technology needs.

The candidate performs the following specific assignments:

1. Provide advanced technical support for hardware, software, and network issues
2. Install, configure, and maintain computer systems and peripherals
3. Diagnose and resolve complex technical problems
4. Manage new hire system setups and equipment deployment
5. Monitor and maintain IT inventory and asset management systems
6. Handle escalated support tickets and complex technical issues
7. Document technical solutions and maintain knowledge base
8. Implement preventive maintenance procedures
9. Support infrastructure projects and system upgrades
10. Provide after-hours support as needed

Experience Required:

1. Associate's degree in IT, Computer Science, or related field
2. 3-5 years of progressive IT support experience
3. Proven track record of resolving complex technical issues
4. Strong documentation and communication skills
5. Experience with help desk ticketing systems
6. Hardware repair and maintenance expertise

Experience Desired:

1. Experience with Oracle Cloud configuration and setup
2. Ability to travel to DoD sites as needed
3. Experience with DoD documentation requirements
4. Knowledge of federal acquisition regulations
5. Understanding of cybersecurity requirements
6. Ability to obtain and maintain security clearance

Special Skills/Knowledge/Training Required/Desired:

1. CompTIA A+
2. CompTIA Network+
3. Microsoft Certified Professional
4. Apple Certified Support Professional
5. ITIL Foundation

Benefits:

1. Medical, Dental, and Vision
2. Short Term Disability (at no cost to you) and Long Term Disability
3. Life Insurance
4. Flex Spending Accounts (FSA)
5. 401(k) Savings Plan
6. Tuition Assistance Program
7. Professional Development
8. Paid Time Off (PTO)
9. 11 Federal Holidays each year

SimIS, Inc. is an AA / EOE / M / F / Disability / VET / Drug Free Employer