IT Support Technician

Molin Sioux Falls; Sioux Falls (SD); On-site; USD 45,000 - 75,000; Full time

Job summary

Molin Sioux Falls is seeking an on-site IT support specialist to serve as the primary technology contact for employees. You will deliver hands-on support, train users, and keep accurate records to drive high customer satisfaction.

Responsibilities include troubleshooting, creating guides, and collaborating with MSP on tickets and IT projects while expanding knowledge of the client environment. Bilingual in English/Spanish is a plus.

Qualifications

• Associate degree in Information Technology, Business Management or related field.
• 2+ years IT or related experience.
• Experience in Manufacturing is a plus.
• Bilingual English/Spanish is a plus.
• Strong problem-solving and customer-service skills.

Responsibilities

• Provide on-site and remote technical support for end-user devices, business applications, and connectivity; escalate when appropriate.
• Respond promptly to requests, troubleshoot hardware/software issues, and document outcomes in the ticketing system with clear next steps.
• Identify recurring issues and recommend improvements to enhance reliability and user experience.
• Maintain documentation (asset details, configurations, site specifics) and keep it current.
• Create and update user-friendly guides and knowledge articles to reduce incidents and improve self-service.
• Communicate effectively with technical and non-technical users.
• Work with MSP on tickets and IT projects as needed.
• Maintain current technical knowledge and expand skills relevant to the client environment.

Skills

Microsoft Office

Collaboration Tools

AI Tools

IT Tools

Attention to detail

Organizational skills

Communication skills

Education

Associate degree in Information Technology or related field

Tools

CompTIA A+

Network+

Microsoft 365 Fundamentals

Microsoft Azure Fundamentals

Google IT Support Professional

Job description

Position Summary: Serve as the primary on-site technology point of contact for employees. Deliver hands-on support for end users, educate and enable users through training and orientation, maintain accurate records, and drive high customer satisfaction. Conduct routine duties in User Access Management, Maintenance and Security, Inventory and Documentation, and Collaboration and Deployment.Essential Functions:1. Provide on-site and remote technical support for end-user devices, business applications, and connectivity; escalate when appropriate.2. Respond promptly to requests, troubleshoot hardware/software issues, and document symptoms, actions, and outcomes in the ticketing system with clear next steps.3. Identify recurring issues and recommend preventative improvements to enhance reliability and user experience.4. Maintain documentation (asset details, configurations, site specifics) and keep it current.5. Create and update user-friendly how-to guides and knowledge articles to reduce repeat incidents and improve self-service.6. Communicate effectively and timely with technical and non-technical users.7. Work and Triage tickets with MSP as needed.8. Assist with IT projects and group communications.9. Maintain current technical knowledge and continuously expand skills relevant to the client environment.10. Perform other related duties as assigned.Education and Experience:•Associate’s Degree in Information Technology, Business Management or related field•2+ years working in Information Technology or related experience.•Experience in Manufacturing a plus.Knowledge, Skills & Abilities:•Proficient in Microsoft Office Applications and Collaboration Tools•Experience with AI and IT Tools and Applications•Must be detail oriented•Excellent organizational and decision-making skills•Strong listening, verbal and written communication skills.oBilingual in English/Spanish is a plus.•Proven understanding of business ethics•Strong problem solving and investigation skills•Work with minimal supervision•Excellent customer serviceLicenses/Certificates:•Preferably one or more: CompTIA A+, Network+, Microsoft 365 Certified: Fundamentals, Microsoft Azure Fundamentals, Google IT Support Professional, or similar.•Valid driver’s license