IT Support Tech, Senior

Mister Car Wash, Inc.; Bakersfield (CA); On-site; USD 52,000 - 78,000; Full time

Job summary

Mister Car Wash, Inc. is seeking an IT Support Technician to provide comprehensive technical support for onsite and remote users, troubleshooting hardware, software, and network issues across multiple sites.

The role emphasizes clear communication, documentation, and timely problem resolution.

Qualifications

• Minimum 2 years of IT support or related technical role.
• Familiarity with Microsoft Office Suite and service desk platforms.
• Experience supporting diverse IT environments and troubleshooting hardware/software issues.

Responsibilities

• Deliver Tier 1-2 support for internal users across multiple sites.
• Resolve a broad range of hardware and software issues via the service desk.
• Independently diagnose and troubleshoot complex problems; escalate where necessary.
• Foster relationships with end users through responsive communication and issue resolution.

Skills

IT support

Customer service

Troubleshooting

Network troubleshooting

Documentation

Education

High school diploma or GED

Associate's degree in Information Technology

Tools

Microsoft Office

Ticketing system

Job description

The IT Support Technician provides comprehensive technical support across the organization, ensuring consistent, secure, and responsive IT operations. This role serves both onsite and remote users by resolving hardware, software, and network issues independently and collaboratively. With increased scope and autonomy, it contributes to system deployment, infrastructure reliability, and documentation that empowers end users and junior technicians.

What You Will Do:

Technical Support & Troubleshooting:

• Deliver Tier 1-2 support for internal users across multiple sites
• Resolve a broad range of hardware and software issues via the service desk
• Independently diagnose and troubleshoot complex problems; escape where necessary
• Foster relationships with end users through responsive communication and issue resolution

System Configuration & Maintenance:

• Build and configure systems including desktops, laptops, and peripheral devices
• Perform Installs, updates, patching, and preventative maintenance of software and ITassets per company standards
• Support lifecycle management of IT equipment across locations

Network & Infrastructure Support:

• Assist with LAN/WAN, Wi-Fi, VOIP, and connectivity troubleshooting
• Monitor and maintain network devices, addressing routine performance issues
• Contribute to infrastructure improvements and system reliability

Documentation & Field Support:

• Develop and update technical documentation and user guides
• Maintain service records in the ticketing platform

Note: The job duties above provide a general sense of the role; though, additional duties may be assigned as necessary.

How You Will Shine:

Education:

• High school diploma or GED required
• Associate's degree in Information Technology or a related field preferred

Experience:

• Minimum of 2 years of experience in IT support or a related technical role
• Familiarity with Microsoft Office Suite and service desk platforms
• Experience supporting diverse IT environments and troubleshooting hardware/software issues

Licenses/Certifications:

• CompTIA Fundamentals +/ CompTIA A + or Comparable

Ability to Travel:

• Up to 25%

Knowledge, Skills, & Abilities:

• Strong desire to learn and grow in a technical environment
• Excellent customer service and organizational skills
• Effective written and verbal communication abilities
• Ability to multi-task and manage time efficiently
• Proficiency in supporting diverse networks and IT systems
• Willingness to travel frequently and adjust to changing schedules