IT Support Tech, Senior

Mister Car Wash, Inc.; Minneapolis (MN); Hybrid; USD 52,000 - 72,000; Full time

Job summary

Mister Car Wash, Inc. is seeking an IT Support Technician to provide Tier 1-2 technical support for internal users across multiple sites.

You will diagnose hardware/software issues, configure desktops and laptops, and assist with network connectivity, documentation, and equipment lifecycle management. Ideal candidates have at least 2 years in IT support, familiarity with Microsoft Office and service desk platforms, and CompTIA certifications.

Qualifications

• Minimum of 2 years of IT support experience
• Familiarity with Microsoft Office Suite and service desk platforms
• Experience supporting diverse IT environments and troubleshooting hardware/software issues
• CompTIA Fundamentals+ or CompTIA A+ or comparable

Responsibilities

• Deliver Tier 1-2 support for internal users across multiple sites
• Resolve a broad range of hardware and software issues via the service desk
• Independently diagnose and troubleshoot complex problems
• Foster relationships with end users through responsive communication and issue resolution
• Build and configure systems including desktops, laptops, and peripheral devices
• Perform installs, updates, patching, and preventative maintenance of software and IT assets
• Support lifecycle management of IT equipment across locations
• Assist with LAN/WAN, Wi-Fi, VOIP, and connectivity troubleshooting
• Monitor and maintain network devices, addressing routine performance issues
• Develop and update technical documentation and user guides
• Maintain service records in the ticketing platform

Skills

Customer service

Communication skills

Troubleshooting

Time management

Team collaboration

Education

High school diploma or GED

Associate's degree in IT or related field

Tools

Microsoft Office Suite

IT service desk software

Windows operating systems

Networking basics

Job description

The IT Support Technician provides comprehensive technical support across the organization, ensuring consistent, secure, and responsive IT operations. This role serves both onsite and remote users by resolving hardware, software, and network issues independently and collaboratively. With increased scope and autonomy, it contributes to system deployment, infrastructure reliability, and documentation that empowers end users and junior technicians.

What You Will Do:

Technical Support & Troubleshooting:

• Deliver Tier 1-2 support for internal users across multiple sites
• Resolve a broad range of hardware and software issues via the service desk
• Independently diagnose and troubleshoot complex problems; escape where necessary
• Foster relationships with end users through responsive communication and issue resolution

System Configuration & Maintenance:

• Build and configure systems including desktops, laptops, and peripheral devices
• Perform Installs, updates, patching, and preventative maintenance of software and ITassets per company standards
• Support lifecycle management of IT equipment across locations

Network & Infrastructure Support:

• Assist with LAN/WAN, Wi-Fi, VOIP, and connectivity troubleshooting
• Monitor and maintain network devices, addressing routine performance issues
• Contribute to infrastructure improvements and system reliability

Documentation & Field Support:

• Develop and update technical documentation and user guides
• Maintain service records in the ticketing platform

Note: The job duties above provide a general sense of the role; though, additional duties may be assigned as necessary.

How You Will Shine:

Education:

• High school diploma or GED required
• Associate's degree in Information Technology or a related field preferred

Experience:

• Minimum of 2 years of experience in IT support or a related technical role
• Familiarity with Microsoft Office Suite and service desk platforms
• Experience supporting diverse IT environments and troubleshooting hardware/software issues

Licenses/Certifications:

• CompTIA Fundamentals +/ CompTIA A + or Comparable

Ability to Travel:

• Up to 25%

Knowledge, Skills, & Abilities:

• Strong desire to learn and grow in a technical environment
• Excellent customer service and organizational skills
• Effective written and verbal communication abilities
• Ability to multi-task and manage time efficiently
• Proficiency in supporting diverse networks and IT systems
• Willingness to travel frequently and adjust to changing schedules