IT Support Technician

Molin Concrete Products Co; Sioux Falls (SD); In loco; USD 68.000 - 75.000; Tempo pieno

Descrizione del lavoro

Molin Concrete Products Co in Sioux Falls, SD is seeking an IT Support Technician to serve as the first point of contact for employees' technology needs. You will deliver hands-on support for end-user devices, software, and connectivity, both on site and remotely when needed.

The role focuses on user access management, documentation, and knowledge-base creation while working with MSPs on tickets and IT projects.

Competenze

• Associate degree in IT, business, or related field.
• 2+ years IT experience; manufacturing experience is a plus.
• Bilingual English/Spanish is a plus.

Mansioni

• Provide on-site and remote end-user support for devices and apps.
• Document issues and actions in the ticketing system with next steps.
• Maintain site asset/configuration documentation and keep it current.
• Develop how-to guides to reduce incidents and improve self-service.
• Assist MSP with tickets and IT projects.

Conoscenze

Microsoft Office

Collaboration tools

AI tools

Detail oriented

Organizational skills

Communication skills

Bilingual EN/ES

Customer service

Problem solving

Work with minimal supervision

Formazione

Associate degree in IT/Business or related

Strumenti

MS Office

MS Teams

Ticketing system

Descrizione del lavoro

IT Support Technician# IT Support TechnicianHot JobMOLIN SIOUX FALLS - Sioux Falls, SD 57104## OverviewSalary Range$68,000.00 - $75,000.00 Salary/yearPosition TypeFull TimeJob ShiftDayEducation Level2 Year DegreeTravel PercentageNegligibleCategoryInformation Technology## DescriptionPosition Summary: Serve as the primary on-site technology point of contact for employees. Deliver hands-on support for end users, educate and enable users through training and orientation, maintain accurate records, and drive high customer satisfaction. Conduct routine duties in User Access Management, Maintenance and Security, Inventory and Documentation, and Collaboration and Deployment.Essential Functions: 1. Provide on-site and remote technical support for end-user devices, business applications, and connectivity; escalate when appropriate. 2. Respond promptly to requests, troubleshoot hardware/software issues, and document symptoms, actions, and outcomes in the ticketing system with clear next steps. 3. Identify recurring issues and recommend preventative improvements to enhance reliability and user experience. 4. Maintain documentation (asset details, configurations, site specifics) and keep it current. 5. Create and update user-friendly how-to guides and knowledge articles to reduce repeat incidents and improve self-service. 6. Communicate effectively and timely with technical and non-technical users. 7. Work and Triage tickets with MSP as needed. 8. Assist with IT projects and group communications. 9. Maintain current technical knowledge and continuously expand skills relevant to the client environment. 10. Perform other related duties as assigned.## QualificationsEducation and Experience: •Associate’s Degree in Information Technology, Business Management or related field •2+ years working in Information Technology or related experience. •Experience in Manufacturing a plus.Knowledge, Skills & Abilities: •Proficient in Microsoft Office Applications and Collaboration Tools •Experience with AI and IT Tools and Applications •Must be detail oriented •Excellent organizational and decision-making skills •Strong listening, verbal and written communication skills. oBilingual in English/Spanish is a plus. •Proven understanding of business ethics •Strong problem solving and investigation skills •Work with minimal supervision •Excellent customer serviceLicenses/Certificates: •Preferably one or more: CompTIA A+, Network+, Microsoft 365 Certified: Fundamentals, Microsoft Azure Fundamentals, Google IT Support Professional, or similar. •Valid driver’s license