It Support Technician

Tata Consultancy Services; Parsippany-Troy Hills (NJ); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Discretionary annual incentive

Medical coverage

Parental leave

401K plan

Job summary

Tata Consultancy Services Limited is seeking a skilled IT Support Engineer in Parsippany, NJ. You will provide second-line investigation, diagnose incidents, and manage end-user hardware across laptops, desktops, and mobile devices.

You will also perform staging, IMAC tasks, and coordinate with vendors for break-fix services. The role requires strong hardware/software knowledge, Windows and macOS proficiency, and experience with ITIL-like processes.

Qualifications

• Strong knowledge of desktop and laptop hardware operations.
• Hands-on experience with hardware and software troubleshooting.
• Proficient in Windows 10/7 and Microsoft Office.
• Familiarity with macOS and cross-platform support.

Responsibilities

• Provides second-line investigation and diagnosis.
• Resolves and closes incidents and service requests within SLAs.
• Escalates unresolved issues per process and timelines.
• Logs incident details and communicates progress to users.
• Performs PC staging and IMAC activities for end-user devices.
• Conducts hardware and software maintenance and support.
• Manages hardware inventory, spare parts, and asset disposition.
• Coordinates with vendors for break-fix services and loaner devices.

Skills

Desktop hardware

Hardware troubleshooting

Windows knowledge

macOS knowledge

Software installation

ServiceNow familiarity

End-user support

Asset management

Education

Bachelor’s degree in Computer Science

Tools

ServiceNow

Job description

Must Have Technical/Functional Skills

• Strong knowledge of desktop and laptop hardware
• Very strong hands-on experience with hardware and software
• Good knowledge of Windows 10, Windows 7, and Microsoft Office
• Knowledge of macOS
• Application and software installation and troubleshooting
• Knowledge of or exposure to ticketing tools such as ServiceNow
• Strong troubleshooting skills
• Hardware, operating system, and software knowledge for laptops, desktops, and mobile devices
• Working knowledge of supporting computer peripherals such as printers and scanners
• Strong hands-on experience with hardware and software
• Hardware, operating system, and software knowledge

Roles & Responsibilities

• Provides second-line investigation and diagnosis
• Resolves and closes incidents and service requests in accordance with help desk procedures and allocated timelines
• Escalates unresolved incidents and service requests within agreed timescales
• Logs relevant incident and service request details in accordance with process
• Communicates with users regarding incident progress
• Ensures tickets are updated until issues are resolved
• Complies with Health, Safety and Environment (HSE) and IT policies
• Liaises with users, IT support groups, and third-party providers when necessary
• Performs staging of PCs
• Performs IMAC (Install, Move, Add, and Change) activities for end-user hardware, including laptops, desktops, mobile devices, printers, desk phones, and meeting-room devices
• Conducts hardware and software maintenance and support
• Troubleshoots and resolves PC incidents and VIP requests
• Manages centralized hardware and spare- parts stock, inventory, and surplus equipment
• Provides break-fix services to nearby small sites, using shipping options such as device exchange or loaner PCs
• Provides asset disposal services
• Coordinates with hardware vendors for break-fix services
• Images and provisions devices, and sets up and builds workstations
• Updates the AMDB with hardware and software information
• Manages logistics for PCs and other devices

Salary Range: $60,000-$65,000 a year

TCS Employee Benefits Summary:

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Desired Candidate Profile

Qualifications

BACHELOR OF COMPUTER SCIENCE

Location

Parsippany, NJ

Function

TECHNOLOGY

Role

Engineer

ID

437864

Skills

Windows | Desktop

Salary Range

$60,000 - $65,000