IT Support Technician

Tata Consultancy Services; Olive Branch (MS); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical Coverage

Parental Leaves

401K Plan

Bonus

Job summary

Tata Consultancy Services in the United States is seeking a hardware-focused IT help desk professional to support desktops, laptops, and mobile devices. You will perform IMAC activities, imaging, and troubleshooting while coordinating with IT teams and vendors.

The role emphasizes second-line support, incident handling, and strict adherence to IT policies. Strong hardware/software knowledge and ServiceNow experience are essential for success.

Qualifications

• Strong knowledge of desktop/laptop hardware.
• Hands-on experience with hardware and software.
• Proficient in Windows 10/7 and MS Office.
• Knowledge of Mac OS.
• Experience installing software and troubleshooting.
• Familiarity with ticketing tools such as ServiceNow.
• Strong troubleshooting skills and hardware/software knowledge.
• Experience with laptops, desktops and mobile devices.
• Peripherals support including printers and scanners.

Responsibilities

• Provide second-line investigation and diagnosis.
• Resolve and close incidents/service requests per procedures.
• Escalate unresolved issues within agreed timescales.
• Log incident details and communicate progress to the client.
• Keep tickets updated until resolution; adhere to HSE/IT policies.
• Liaise with clients, IT support groups and third parties as needed.
• Perform staging of PCs and IMAC activities (Install, Move, Add, Change).
• Conduct hardware/software maintenance and support.
• Troubleshoot and resolve PC incidents and VIP requests.
• Manage inventory, spare parts, asset disposal, and logistics.
• Coordinate hardware breaks with vendors; support imaging and provisioning.

Skills

Desktop hardware

Hands-on hardware

Windows 10/7

Mac OS

Software installation

ServiceNow

Troubleshooting

Peripherals support

IMAC rollout

Imaging & provisioning

Education

Bachelor of Computer Science

Tools

ServiceNow

Job description

• Strong knowledge of desktop/laptop hardware
• Very strong hands-on experience (H/W and S/W)
• Good knowledge of Win 10, Win 7 & MS Office
• Knowledge of Mac OS
• Application / software installation and trouble shooting
• Knowledge / exposure on ticketing tools (Service Now)
• Strong Troubleshooting Skills
• Hardware, operating system & software knowledge of laptops, desktops & mobile devices etc.
• Working knowledge of supporting computer peripherals, like printers, scanners etc.
• Strong hands-on experience (H/W and S/W)
• Hardware, operating system & software knowledge
• Provides second-line investigation and diagnosis
• Resolves and closes incidents/service requests as per help desk procedures & allocated timelines
• Escalates unresolved incidents/service requests within agreed timescales
• Logs relevant incident/service request details as per process
• Communicate with client regarding incident progress
• Ensures tickets are always updated until issues are resolved
• Complies with Health Safety Environment (HSE) and IT policies
• Liaise with clients, IT support groups and 3rd party providers when necessary
• Performs staging of PCs
• Performs IMAC (Install, Move, Add and Change) of End user hardware (Laptops, desktops, mobile devices, printers, desk phones, meeting room devices etc).
• Conducts hardware and software maintenance and support
• Troubleshoots and resolves PC incidents and/or VIP requests
• Centralized hardware and Spare part stocking and inventory managementSurplus equipment management
• Break fix services to nearest small sites - leveraging shipping options (Device exchange or Loaner PC)
• Asset disposal services
• Hardware vendor coordination for Break fix
• Imaging & provisioning of devices. Setup and build workstations
• Update AMDB including hardware and software
• PC and other devices - logistics management

Job Description

Must Have Technical/Functional Skills

• Strong knowledge of desktop/laptop hardware
• Very strong hands-on experience (H/W and S/W)
• Good knowledge of Win 10, Win 7 & MS Office
• Knowledge of Mac OS
• Application / software installation and trouble shooting
• Knowledge / exposure on ticketing tools (Service Now)
• Strong Troubleshooting Skills
• Hardware, operating system & software knowledge of laptops, desktops & mobile devices etc.
• Working knowledge of supporting computer peripherals, like printers, scanners etc.
• Strong hands-on experience (H/W and S/W)
• Hardware, operating system & software knowledge

Roles & Responsibilities

• Provides second-line investigation and diagnosis
• Resolves and closes incidents/service requests as per help desk procedures & allocated timelines
• Escalates unresolved incidents/service requests within agreed timescales
• Logs relevant incident/service request details as per processCommunicate with client regarding incident progress
• Ensures tickets are always updated until issues are resolved
• Complies with Health Safety Environment (HSE) and IT policies
• Liaise with clients, IT support groups and 3rd party providers when necessary
• Performs staging of PCs
• Performs IMAC (Install, Move, Add and Change) of End user hardware (Laptops, desktops, mobile devices, printers, desk phones, meeting room devices etc).
• Conducts hardware and software maintenance and support
• Troubleshoots and resolves PC incidents and/or VIP requests
• Centralized hardware and Spare part stocking and inventory managementSurplus equipment management
• Break fix services to nearest small sites - leveraging shipping options (Device exchange or Loaner PC)
• Asset disposal services
• Hardware vendor coordination for Break fix
• Imaging & provisioning of devices. Setup and build workstations
• Update AMDB including hardware and software
• PC and other devices - logistics management

Salary Range: $55,000 - $65,000 a year

TCS Employee Benefits Summary

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & He alth, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Qualifications

BACHELOR OF COMPUTER SCIENCE