It Support Technician

Tata Consultancy Services; Florida; On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Discretionary Annual Incentive

Medical Coverage (Health, Dental & Vis

401K Plan

Training & Certification Reimbursement

Vacation & Holidays

Job summary

Tata Consultancy Services Limited in Davie, FL is seeking an Engineer in Technology to support end-user devices and IT infrastructure. You will diagnose and resolve desktop hardware issues, perform IMAC activities for end-user devices, and manage stock and logistics for PCs and peripherals.

The role emphasizes strong knowledge of Windows and macOS, plus experience with service tickets (ServiceNow). You will work on-site with a team, handle VIP requests, and ensure IT policy compliance while

Qualifications

• Strong knowledge of desktop and laptop hardware.
• Hands-on experience with hardware and software.
• Knowledge of Windows 10, Windows 7, and Microsoft Office.
• Knowledge of macOS.
• Application and software installation and troubleshooting.
• Strong troubleshooting skills.
• Hardware, OS, and software knowledge for laptops, desktops, and mobile devices.
• Working knowledge of printers and scanners.

Responsibilities

• Provides second-line investigation and diagnosis.
• Resolves and closes incidents and service requests in accordance with help desk procedures and timelines.
• Escalates unresolved incidents and service requests within agreed timescales.
• Logs relevant incident and service request details.
• Communicates with users regarding incident progress.
• Ensures tickets are updated until issues are resolved.
• Complies with HSE and IT policies.
• Liaises with users, IT support groups, and third-party providers.

Skills

Desktop hardware

Hardware troubleshooting

Windows knowledge

macOS knowledge

Software installation

ServiceNow

VIP support

Printer/Scanner support

End-user hardware

Education

Bachelor of Computer Science

Tools

ServiceNow

Job description

Must Have Technical/Functional Skills

• Strong knowledge of desktop and laptop hardware
• Very strong hands-on experience with hardware and software
• Good knowledge of Windows 10, Windows 7, and Microsoft Office
• Knowledge of macOS
• Application and software installation and troubleshooting
• Knowledge of or exposure to ticketing tools such as ServiceNow
• Strong troubleshooting skills
• Hardware, operating system, and software knowledge for laptops, desktops, and mobile devices
• Working knowledge of supporting computer peripherals such as printers and scanners
• Strong hands-on experience with hardware and software
• Hardware, operating system, and software knowledge

Roles & Responsibilities

• Provides second-line investigation and diagnosis
• Resolves and closes incidents and service requests in accordance with help desk procedures and allocated
• timelines
• Escalates unresolved incidents and service requests within agreed timescales
• Logs relevant incident and service request details in accordance with process
• Communicates with users regarding incident progress
• Ensures tickets are updated until issues are resolved
• Complies with Health, Safety and Environment (HSE) and IT policies
• Liaises with users, IT support groups, and third-party providers when necessary
• Performs staging of PCs
• Performs IMAC (Install, Move, Add, and Change) activities for end-user hardware, including laptops, desktops,
• mobile devices, printers, desk phones, and meeting-room devices
• Conducts hardware and software maintenance and support
• Troubleshoots and resolves PC incidents and VIP requests
• Manages centralized hardware and spare-parts stock, inventory, and surplus equipment
• Provides break-fix services to nearby small sites, using shipping options such as device exchange or loaner PCs
• Provides asset disposal services
• Coordinates with hardware vendors for break-fix services
• Images and provisions devices, and sets up and builds workstationsUpdates the AMDB with hardware and software information
• Manages logistics for PCs and other devices

Salary Range: $55,000-$60,000 a year

TCS Employee Benefits Summary

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

#LI-SP1

Location

Davie, FL

Function

TECHNOLOGY

Role

Engineer

ID

437870

Skills

• Windows | Desktop

Desired Candidate Profile

Qualifications

BACHELOR OF COMPUTER SCIENCE