Desktop Support Engineer

Tata Consultancy Services; Beaumont (TX); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Discretionary annual incentive

Medical coverage: Medical & Health, &c

401K plan and bonus

Job summary

Tata Consultancy Services Limited seeks an Engineer in Beaumont, TX to join the Technology Operations team. You will handle second-line IT support for end-user devices, perform hardware/software maintenance, and assist with imaging and deployment tasks.

Applicant will work with ServiceNow/Remedy ITSM processes, manage assets, and coordinate with internal teams and vendors to resolve issues on time. This role is on-site in Beaumont, TX.

Qualifications

• Strong knowledge of desktop/laptop hardware and peripherals.
• Proficient with Windows 10/11 and MS Office; Mac OS knowledge preferred.
• Familiarity with ITSM ticketing tools (ServiceNow, Remedy).
• Experience with Active Directory, networking, and PC imaging/deployment.
• Excellent troubleshooting and incident management skills.

Responsibilities

• Provide second-line investigation and diagnosis for incidents.
• Close incidents and service requests per procedures and timelines.
• Log incident details in the ITSM tool and communicate progress to clients.
• Perform PC staging, IMAC activities, and OS deployment.
• Maintain asset inventories and perform hardware/software maintenance.
• Coordinate with vendors and regional/global support groups as needed.
• Create and maintain documentation for scope of work.

Skills

Desktop hardware

Windows 10/11

Mac OS knowledge

ITSM processes

Active Directory

Networking basics

Troubleshooting

Printer/Scanner support

Hardware lifecycle

OS imaging and deployment

Education

Bachelor of Computer Science

Tools

ServiceNow

Remedy

Job description

Salary Range: $60,000-$70,000 a year

Must Have Technical/Functional Skills

• Strong knowledge of desktop/laptop hardware
• Good knowledge of Windows 10, Windows 11 and MS Office
• Knowledge of Mac OS is preferred
• Understanding of daily operations and delivery processes
• Application/software installation and troubleshooting
• Knowledge/exposure to ITSM-based ticketing tools (e.g., ServiceNow, Remedy)
• Windows system administration
• Strong troubleshooting skills
• Hardware, operating system and software knowledge of laptops, desktops, mobile devices and printers
• Working knowledge of supporting computer peripherals such as printers, scanners and non-standard devices
• Understanding of Active Directory and networking
• Hardware, operating system and software knowledge

Roles & Responsibilities

• Provides second-line investigation and diagnosis.
• Resolves and closes incidents/service requests as per procedures and allocated timelines.
• Logs relevant incident/service request details in the ITSM tool.
• Communicates with clients regarding incident progress.
• Ensures tickets are updated at all times until issues are resolved.
• Complies with QHSE and IT policies.
• Liaises with clients, IT support groups and third-party providers when necessary.
• Performs staging of PCs.
• Performs IMAC (Install, Move, Add and Change) activities for end-user hardware.
• Conducts hardware and software maintenance and support.
• Troubleshoots and resolves PC incidents and VIP requests.
• Assists with IT security issues and virus elimination.
• Creates and maintains documentation for scope of work.
• Provides special events coverage and meeting room, VCON and voice device support.
• Maintains hardware inventory, spare-part stocking and asset management.
• Manages stock.
• Provides break-fix services to nearby sites using device exchange or loaner PCs.
• Coordinates with hardware vendors for break-fix activities.
• Performs imaging, provisioning and workstation setup.
• Updates asset management databases including hardware and software.
• Manages logistics for PCs and other devices.
• Coordinates activities with third parties to resolve IT issues or complete service requests.
• Follows standard operating procedures documented in the knowledge management system.
• Provides training and demonstrations to end users when needed.
• Performs onsite administrative tasks such as backups and OS migration.
• Provides onsite operational support for industrial mobility devices.
• Supports company-owned mobile phones, tablets and BYOD devices.
• Supports asset disposal activities.
• Coordinates with regional/global support groups for request resolution and escalation.
• Provides operational support for standalone printers, including driver installation, connectivity and software-related troubleshooting.
• Provides operational support for standalone printer/scanner/fax devices.
• Loads and reloads PCs with standard images for deployment of kiosk devices

Salary Range $60,000 - $70,000

TCS Employee Benefits Summary:

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

#LI-SP1

Location

Beaumont, TX

Function

TECHNOLOGY

Role

Engineer

ID

436149

Skills

Windows | Desktop

Salary Range

$60,000 - $70,000

Desired Candidate Profile

Qualifications

BACHELOR OF COMPUTER SCIENCE