IT Support Technician

Tata Consultancy Services; Cambridge (MA); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Discretionary Annual Incentive

Medical Coverage

Dental & Vision

Disability Insurance

Pet Insurance

Commuter Benefits

Training Reimbursement

Vacation & Holidays

401K Plan

Performance Bonus

Student Loan Refinancing

Job summary

Tata Consultancy Services is seeking an IT Support Technician in Massachusetts to manage desktop/laptop hardware, software installation, and end-user troubleshooting. The role involves IMAC work, imaging devices, and coordinating with vendors to resolve incidents promptly.

The candidate should be proficient with Windows 7/10, MS Office, and Mac OS, with strong problem-solving and communication skills to liaise with clients and IT teams. Salary is competitive and benefits are provided.

Qualifications

• Strong knowledge of desktop/laptop hardware.
• Experience with hardware and software troubleshooting.
• Familiarity with Windows 7/10 and MS Office.
• Mac OS knowledge.
• Experience with incident logging and ticketing tools.

Responsibilities

• Provide second-line investigation and diagnosis and resolve incidents per procedures.
• Escalate unresolved incidents within agreed timelines and update tickets.
• Communicate incident progress to clients and keep tickets updated.
• Perform PC imaging, provisioning, staging and IMAC activities.
• Maintain hardware and software inventories; coordinate with vendors and 3rd parties.
• Assist with asset disposal and break-fix services to regional sites.
• Coordinate with IT support groups for timely incident resolution.

Skills

Desktop hardware

Hardware and software

Windows knowledge

Mac OS

Troubleshooting

ServiceNow

Laptops & desktops

Printers & scanners

IMAC

Education

Bachelor of Computer Science

Tools

ServiceNow

Job description

• Strong knowledge of desktop/laptop hardware
• Very strong hands-on experience (H/W and S/W)
• Good knowledge of Win 10, Win 7 & MS Office
• Knowledge of Mac OS
• Application / software installation and trouble shooting
• Knowledge / exposure on ticketing tools (Service Now)
• Strong Troubleshooting Skills
• Hardware, operating system & software knowledge of laptops, desktops & mobile devices etc.
• Working knowledge of supporting computer peripherals, like printers, scanners etc.
• Strong hands-on experience (H/W and S/W)
• Hardware, operating system & software knowledge
• Provides second-line investigation and diagnosis
• Resolves and closes incidents/service requests as per help desk procedures & allocated timelines
• Escalates unresolved incidents/service requests within agreed timescales
• Logs relevant incident/service request details as per process
• Communicate with client regarding incident progress
• Ensures tickets are always updated until issues are resolved
• Complies with Health Safety Environment (HSE) and IT policies
• Liaise with clients, IT support groups and 3rd party providers when necessary
• Performs staging of PCs
• Performs IMAC (Install, Move, Add and Change) of End user hardware (Laptops, desktops, mobile devices, printers, desk phones, meeting room devices etc).
• Conducts hardware and software maintenance and support
• Troubleshoots and resolves PC incidents and/or VIP requests
• Centralized hardware and Spare part stocking and inventory managementSurplus equipment management
• Break fix services to nearest small sites - leveraging shipping options (Device exchange or Loaner PC)
• Hardware vendor coordination for Break fix
• Imaging & provisioning of devices. Setup and build workstations
• Update AMDB including hardware and software
• PC and other devices - logistics management

• Strong knowledge of desktop/laptop hardware
• Very strong hands-on experience (H/W and S/W)
• Good knowledge of Win 10, Win 7 & MS Office
• Knowledge of Mac OS
• Application / software installation and trouble shooting
• Knowledge / exposure on ticketing tools (Service Now)
• Strong Troubleshooting Skills
• Hardware, operating system & software knowledge of laptops, desktops & mobile devices etc.
• Working knowledge of supporting computer peripherals, like printers, scanners etc.
• Strong hands-on experience (H/W and S/W)
• Hardware, operating system & software knowledge

• Provides second-line investigation and diagnosis
• Resolves and closes incidents/service requests as per help desk procedures & allocated timelines
• Escalates unresolved incidents/service requests within agreed timescales
• Logs relevant incident/service request details as per process
• Communicate with client regarding incident progress
• Ensures tickets are always updated until issues are resolved
• Complies with Health Safety Environment (HSE) and IT policies
• Liaise with clients, IT support groups and 3rd party providers when necessary
• Performs staging of PCs
• Performs IMAC (Install, Move, Add and Change) of End user hardware (Laptops, desktops, mobile devices, printers, desk phones, meeting room devices etc).
• Conducts hardware and software maintenance and support
• Troubleshoots and resolves PC incidents and/or VIP requests
• Centralized hardware and Spare part stocking and inventory managementSurplus equipment management
• Break fix services to nearest small sites - leveraging shipping options (Device exchange or Loaner PC)
• Asset disposal services
• Hardware vendor coordination for Break fix
• Imaging & provisioning of devices. Setup and build workstations
• Update AMDB including hardware and software
• PC and other devices - logistics management

Salary Range: $65,000 -$70,000 year

TCS Employee Benefits Summary

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Healt h, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Qualifications

BACHELOR OF COMPUTER SCIENCE