Engineer Computer Support Systems

Tata Consultancy Services Limited; Philadelphia (Philadelphia County); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Discretionary Annual Incentive

Comprehensive Medical Coverage

Maternal & Parental Leaves

Auto & Home Insurance

Commuter Benefits

Certification & Training Reimbursement

Vacation, Time Off, Sick Leave & Holid

Legal & Financial Assistance

Job summary

Tata Consultancy Services Limited in Philadelphia, PA is seeking an Analyst to deliver end-user support, deployment of devices, and troubleshooting across hardware, software, and network systems. You will liaise with Service Desk, Network teams, and third-party providers to ensure smooth operations.

The role focuses on hands-on technical assistance, user training, and documenting procedures, with salary in the $50,000–$60,000 range annually. A Bachelor of Computer Science is preferred.

Qualifications

• Proficient in Cisco networking concepts and device configuration.
• Strong customer service skills with ability to communicate technical information clearly.
• Experience supporting end users across hardware, software, and network issues.

Responsibilities

• Face to face technical support for laptops/desktops.
• Deploy desktops, laptops, and phones across users.
• Diagnose and resolve hardware, software, and network problems.

Skills

Cisco

Customer Service

Education

Bachelor of Computer Science

Job description

Must Have Technical/Functional Skills

• End user support, customer service, computer hardware/software support
• Networking & Infrastructure: Cisco, Juniper, Meraki, VLANs, Port Configuration, CLI, Network Monitoring, IP Cameras
• Systems & Support: Windows 7/10, Microsoft Office, VPN, Citrix XenMobile, AirWatch, iPhone, Android, Surface Pro
• IT Service Management: ServiceNow, BMC Remedy, SAP, Incident Management, Root Cause Analysis, Documentation
• Professional Skills: Customer Service, Training, Mentoring, Project Coordination, Process Improvement

Job Description

• Face to face technical support for laptop desktop
• Deployment of Desktop/Laptop/phones
• Diagnosing and resolving technical issues, including hardware, software, and network problems.
• Install, configure, and maintain computer systems, peripherals, and software.
• Provide technical assistance and training to end-users, answering questions and resolving problems.
• Perform regular maintenance and updates on client systems and software.
• Maintain detailed records of service visits, issues resolved, and procedures.
• Collaborate with other team members, including Service Desk, Network teams, and third-party vendors.
• Provide support for Audio/Visual equipment in meeting rooms

Salary Range: $50,000-$60,000 a year

TCS Employee Benefits Summary:

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

#LI-DNI

Location

Philadelphia, PA

Function

TECHNOLOGY

Role

Analyst

ID

434912

Skills

CISCO | Customer Service

Salary Range

$50,000 - $60,000

Desired Candidate Profile

Qualifications

BACHELOR OF COMPUTER SCIENCE