Instructional Technology Engineer

EDUCAUSE; City of Syracuse (NY); On-site; USD 85,000 - 115,000; Full time

Job summary

Syracuse University is seeking an ITS Instructional Technology Engineer to design, support, and enhance classroom technologies for 165+ Registrar's and 300+ classrooms. The role leads AV projects, supports lecture capture, and collaborates across departments to improve learning spaces and accessibility.

The ideal candidate has strong communication, technical, and project-management skills, with experience in modern AV distribution, AI tools, and enterprise media systems.

Qualifications

• Bachelor's degree or equivalent combination of education and/or experience in information technologies/computer science plus 3+ years of relevant experience.
• Broad knowledge of audio and video production equipment operation and distribution; working knowledge of common computer applications.
• Good knowledge of Extron Electronics products and control systems.
• Understanding of trends in presentation and media distribution technologies.
• Familiarity with AI tools and platforms (e.g., Claude, ChatGPT, Copilot) for support and automation.
• Ability to implement technology based on design standards for learning, teaching, and collaboration spaces.
• Experience coordinating projects with engineers, facilities, and IT units; providing operational and technical support for classroom spaces.
• Willingness to travel to campus locations for installation and support.

Responsibilities

• Provide project leadership and AV technical design support for classrooms and events.
• Coordinate operation and preventative maintenance of classroom AV and media systems.
• Support lecture capture services and accessibility needs for events.
• Train students, faculty, and staff in use of AV equipment and classroom technologies.
• Update technical skills and share trends with Learning Environments team.
• Collaborate with internal and external groups to enhance learning spaces and labs.
• Set up, connect, and monitor audio-visual equipment for live and recorded sessions.

Skills

Communication skills

Project management

AV/IT knowledge

AI tools familiarity

Education

Bachelor's degree or equivalent

Tools

Extron control systems

AI tools platforms (Claude, ChatGPT, Copilot)

Job description

The ITS Instructional Technology Engineer (ITE) will utilize outstanding communication, technical, and project management skills, and an entrepreneurial approach to design, support and enrich the student learning experience and support faculty teaching place-based, hybrid and on-line classes in 165+ Registrar's and 300+ departmental classrooms. The ITE provides project leadership and audio and video technical design support to students, faculty, and staff, and includes project management, design, and the operation and maintenance of audio and video equipment installed in classroom presentation systems, and enterprise rich-media distribution systems. The ITE will help coordinate operation, preventative maintenance, and just-in-time technical response support for campus facilities. The ITE is responsible for coordinating technology and accessibility support for Syracuse University events, and for lecture capture services. The ITE will work directly with IT instructional staff, managers, and the Associate Directors of Learning Environments to foster excellence in the technologies provided to faculty and students. The ITE will work collaboratively with other departments to enhance informal learning spaces such as computer labs, Makerspace, residence hall lounges and studio spaces.

• Bachelor's degree or equivalent combination of education and/or experience plus three (3+) plus years relevant experience in information technologies/computer science as necessary.
• A broad knowledge of audio and video production equipment operation and distribution is essential as well as working knowledge of computer applications (including Microsoft Office and web-based applications).
• Good knowledge of Extron Electronics products and control systems
• Understanding of developing trends in presentation and media distribution technologies. Outstanding verbal and written communication skills.
• Familiarity with commonly used artificial intelligence (AI) tools and platforms, including but not limited to generative AI assistants, AI-powered productivity features within standard enterprise applications (e.g., Claude, ChatGPT, Copilot), and AI-enhanced support and automation tools.
• Implement technology based on design standards for Learning, Teaching, and Collaboration spaces used to build and maintain classrooms, seminar rooms, auditoriums, team rooms, and computer labs.
• Work with engineers, construction managers, and faculty in partnership with internal and external groups including Campus Planning, Design, and Construction, Facility Services, Academic Affairs, schools and colleges, and other IT units.
• Provide project coordination with Instructional Technology Engineers and Consultants. Project scopes range from renovations to new building construction.
• Provide and coordinate operational and technical support for University classroom spaces, computer laboratories, and the Makerspace.
• Operate, integrate and maintain classroom presentation systems including computing technology. Must be able to effectively maintain and troubleshoot classroom AV and computer systems and be familiar with hybrid and online teaching modalities.
• Set-up, connect and monitor the use of audio-visual equipment including cameras, computers, projectors, audio and video mixers for live and recorded situations. Installation, operations, support, and maintenance for printing infrastructure and specialty equipment.
• Instruct students, faculty, and staff in the use of audio-visual equipment. Supervise student employees who provide support services.
• Continually update technical skills and knowledge. Identify and advise Learning Environments team members of trends in equipment usage.
• Occasional travel to SU remote campuses to support and install LEMP supported classroom systems.
• Physical mobility: 20% sitting, 30% standing, 30% walking, 10% kneeling, 10% stooping
  Physical effort: lifting 40 lbs waist or shoulder high; 20 lbs above head. Must be able to carry 20ft. Must be able to push, pull and hold weight.
  Physical dexterity/operating: 10% telephone, 25% computer/electronic equipment, 25% hand tools, 20% power tools, 20% manipulating small objects
  Ability to see, distinguish colors, hear/listen,touch and speak are essential
  Reading, writing, basic arithmetic, analyzing data, problem solving, and conducting research is performed daily.
  May be exposed to dust, strong odors, chemicals, oil and solvents