IT Support Technician

Turf Casa; Lakeway (TX); Remote; USD 35,000 - 51,000; Full time

Benefits offered by this job

PTO and holidays

Paid training

Advance schedules

Pay review after 90 days

Employee discounts

Job summary

Turf Casa in Lakeway, Texas is seeking a customer support specialist to provide remote help desk assistance for staff. You'll gather issue details, guide users through checks, and resolve routine requests following approved procedures.

This full-time role offers paid training, PTO and holidays, and a structured pay review after 90 days; part-time considered based on staffing. You will work from a U.S. location with access to product discounts.

Qualifications

• Practical ability to diagnose common user, device, and application problems.
• Patient, clear communication with people of varying technical confidence.
• Organized ticket notes and a careful, repeatable troubleshooting approach.
• Good judgment about privacy, access limits, and security escalation.

Responsibilities

• Gather clear descriptions of user issues and document troubleshooting steps.
• Guide staff through approved device and application checks remotely.
• Resolve routine support requests within assigned access and documented procedures.
• Escalate security concerns, access changes, and issues beyond the approved support scope.
• Maintain useful support notes and explain resolutions in plain language.

Skills

Troubleshooting

Clear communication

Ticketing system

Privacy & security

Job description

Turf Casa is a family-owned artificial turf supplier with a showroom in Lakeway, Texas. We offer turf for landscape, pet-area, and putting-green projects, along with accessories such as infill, edging, and adhesives. Customers can explore samples and arrange product pickup, delivery, and specific cuts.

Pay: $31.23 per hour.

Full-time, with part-time considered based on staffing needs. Weekly hours and required coverage with the Lakeway team will be confirmed during hiring.

This remote role supports TurfCasa's Lakeway, Texas office. Work must be performed from an employer-approved U.S. location; eligibility for your work location must be confirmed during hiring.

Help staff resolve everyday device, application, and account-use problems through approved support procedures. The role focuses on user support and clear escalation rather than unrestricted systems administration.

What you will do

• Gather clear descriptions of user issues and document troubleshooting steps.
• Guide staff through approved device and application checks remotely.
• Resolve routine support requests within assigned access and documented procedures.
• Escalate security concerns, access changes, and issues beyond the approved support scope.
• Maintain useful support notes and explain resolutions in plain language.

What you bring

• Practical ability to diagnose common user, device, and application problems.
• Patient, clear communication with people of varying technical confidence.
• Organized ticket notes and a careful, repeatable troubleshooting approach.
• Good judgment about privacy, access limits, and security escalation.

Benefits

• Full-time employees receive 10 days of accrued paid time off and 6 paid holidays. Part-time paid time off is prorated.
• Paid training is provided.
• Schedules are shared two weeks ahead where practical.
• A pay review takes place after 90 days. A review does not guarantee a raise.
• Employee product discounts are available subject to margin and company policy.