Accounts Receivable / Collections Clerk

Turf Casa; Lakeway (TX); Remote; USD 27,000 - 38,000; Full time

Benefits offered by this job

Paid time off - 10 days

6 paid holidays

Paid training

Schedules shared 2 weeks ahead

Pay review after 90 days

Employee product discounts

Job summary

Turf Casa in Lakeway, Texas, is seeking a billing follow-up specialist to manage overdue accounts from a remote U.S. location. You will review aging reports, contact customers with approved messages, record commitments, and route disputes for resolution while maintaining confidentiality and accurate records.

Ideal candidates bring clear communication, strong documentation, and discretion in handling sensitive financial information to support timely payments and customer satisfaction.

Qualifications

• Clear, respectful written and verbal communication about billing issues.
• Ability to interpret basic account balances, due dates, and aging information.
• Accurate documentation and organized follow-up.
• Good judgment about confidentiality and when to escalate a customer concern.

Responsibilities

• Review aging reports and identify accounts needing approved follow-up.
• Contact customers about overdue balances using authorized messages and procedures.
• Record payment commitments, questions, and disputes accurately.
• Route disputed charges to the appropriate decision-maker.
• Track follow-up dates and update staff on unresolved accounts.

Skills

Clear communication

Billing follow-up

Account aging interpretation

Documentation accuracy

Confidentiality judgment

Job description

Turf Casa is a family-owned artificial turf supplier with a showroom in Lakeway, Texas. We offer turf for landscape, pet-area, and putting-green projects, along with accessories such as infill, edging, and adhesives. Customers can explore samples and arrange product pickup, delivery, and specific cuts.

Pay: $23.74 per hour.

Full-time, with part-time considered based on staffing needs. Weekly hours and required coverage with the Lakeway team will be confirmed during hiring.

This remote role supports TurfCasa's Lakeway, Texas office. Work must be performed from an employer-approved U.S. location; eligibility for your work location must be confirmed during hiring.

Follow up on overdue customer accounts using approved, respectful billing communications. The focus is aging review and resolution tracking rather than creating invoices or performing general ledger work.

What you will do

• Review assigned aging reports and identify accounts requiring approved follow-up.
• Contact customers about overdue balances using authorized messages and procedures.
• Record payment commitments, questions, and disputes accurately.
• Route disputed charges and requests for payment arrangements to the appropriate decision-maker.
• Track follow-up dates and update responsible staff on unresolved accounts.

What you bring

• Clear, respectful written and verbal communication about billing issues.
• Ability to interpret basic account balances, due dates, and aging information.
• Accurate documentation and organized follow-up.
• Good judgment about confidentiality and when to escalation a customer concern.

Benefits

• Full-time employees receive 10 days of accrued paid time off and 6 paid holidays. Part-time paid time off is prorated.
• Paid training is provided.
• Schedules are shared two weeks ahead where practical.
• A pay review takes place after 90 days. A review does not guarantee a raise.
• Employee product discounts are available subject to margin and company policy.