IT Support Technician

Chameleon Integrated Services; Illinois; On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Vision plan

401K with match

Life insurance

Disability insurance

Training allowance

PTO

Job summary

Chameleon Integrated Services is seeking an AV/Move/LRA Support Technician to support one of our federal clients at Scott AFB. This role requires a Secret clearance with Top-Secret eligibility and focuses on maintaining system availability, incident escalation, and service ticket tracking.

You will work with the Global Service Desk, perform Level-2/3 support, and manage AV setups for meetings, room configurations, and M365 Teams integrations, with on-site hours from 0600 to 1530, Monday through

Qualifications

• Knowledge of Windows 11 support and troubleshooting.
• Proficiency with Office 365 apps and Microsoft Teams.
• Excellent written and verbal communication skills.
• Strong teamwork and process improvement mindset.
• Ability to follow established security guidelines and policies.
• Reliable, on-time with task completion.

Responsibilities

• Provides input to deliverables as required.
• Provision user accounts.
• Work with Global Service Desk to resolve and track open service tickets.
• Provide Level-2/3 support and troubleshooting.
• Provide end user desk setups (cube moves).
• Provide Command Level AV support (run DCS and GVS meetings).
• Configure, manage, and administer M365 Teams integration.
• Complete room setup for meetings and trainings, testing AV components.

Skills

Windows 11 troubleshooting

Microsoft Teams collaboration

Customer service

Time management

Security guidelines adherence

Tools

Microsoft Office 365

Microsoft Teams

Job description

We are a growing information technology company that offers its employees a culture of success, the chance to work on revolutionary federal IT infrastructure, and the opportunity to grow alongside cutting-edge technology that is reshaping the industry. We are seeking forward thinking candidates that have strong experience in operational support and can help take to the next level in a pro-active stance.

Full Benefits package

• Competitive Employee Health Insurance options including dental
• 100% company paid vision plan
• 401K plan with generous company match and no vesting period
• 100% company paid Life insurance
• 100% company paid long and short-term disability insurance
• Training allowance
• PTO and more

Position

Chameleon Integrated Services is currently looking for an AV/Move/LRA Support Technician to support one of our federal clients at Scott AFB.

This position requires a Secret security clearance with Top-Secret eligibility.

Overview

This position will support the Audio Video, Move, and LRA duties at DISA Global. The AV/Move/LRA support team will support the IT team’s initiative to maintain a high level of system availability. They will work tickets that are escalated to their group. They provide a quality customer experience, vulnerability mitigation and documentation, network security investigations/forensics, biweekly Change Advisory Board participation, attend weekly teleconferences, incident escalation, and tracking trouble tickets via Service Now ITSM+.

Responsibilities

• Provides input to deliverables as required
• Provision user’s accounts.
• Work with Global Service Desk to resolve/solution and track open service tickets
• Provide Level-2/3 support and troubleshooting to resolve issues.
• Provide end user desk setups (cube moves)
• Provide Command Level AV support (run DCS and GVS meetings)
• Have the ability to configure, manage, and administer nuances of M365 Teams and the integration of M365 Teams as a primary source of organizational collaboration.
• Responsible for completing room setup for these meeting/conferences/town hall meetings/training classes. Setup shall include configuring and testing all A/V aspects of the event (phones, VTC, audio, network connectivity, etc.).

Education & Experience

• Knowledge of Windows 11support & technical troubleshooting skills
• Knowledge of all Microsoft Office 365 applications and Microsoft Teams
• Excellent written and verbal business communication skills with ability to concisely communicate issues to management, users and peers with diverse backgrounds and cultures
• Large team experience with proven ability to follow direction and contribute ideas to achieve team goals and improve processes
• Ability to follow & enforce established processes and security guidelines and effectively communicate them to users
• Ensure exceptional customer service & support with prompt problem resolution, ticket management and follow-up with users
• Candidate must be reliable, on-time and able to complete tasks by target dates
• Maintain a professional work ethic & demeanor
• Excellent organization & time management skills
• Candidate must be self-motivated, driven to learn with a focus on continuous improvement
• Lift 50+ pounds of equipment
• On-site hours for this job are 0600-1530, Monday through Friday.

Clearance

• Secret Clearance with Top-Secret eligibility

Pay

• $50,000-$55,000

Location

• Scott AFB, IL 62225

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status”