IT Support Technician

neteffects; Fayetteville (NC); Presencial; USD 36.000 - 47.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Health savings account

Dental insurance

Vision insurance

Flexible spending accounts

Life insurance

Retirement plan

Descripción de la vacante

Kuraray is seeking an experienced IT Support Technician to provide hands-on technical support for end users, IT infrastructure, applications, and manufacturing systems. This role covers both office and plant-floor technology with strong troubleshooting across Windows, M365, networking, hardware, software, and OT integrations.

The ideal candidate has 3+ years IT support experience, preferably in manufacturing, and can support both traditional IT and plant-floor technology.

Formación

• Minimum 3 years of IT infrastructure, desktop, application, or technical support experience.
• Strong knowledge of Windows operating systems (client/server).
• Microsoft 365 administration and support experience.
• Networking fundamentals, wired/wireless networks, and VoIP.
• Experience with Active Directory and user access administration.
• Familiarity with cloud-based and on-premise apps/infrastructure.
• Ability to train and support users across departments.
• Manufacturing or industrial IT support experience preferred.
• Certifications such as CompTIA A+/Network+ or Microsoft/Cisco are a plus.

Responsabilidades

• Provide first-line technical support for desktops, laptops, mobile devices, printers, peripherals, and software.
• Troubleshoot hardware, software, OS, and applications; escalate complex issues as needed.
• Support Windows client/server environments, Microsoft 365, cloud and on-premise infrastructure.
• Resolve IT incidents, service requests, and system changes with minimal business disruption.
• Assist with onboarding/offboarding and access provisioning.
• Administrate Active Directory accounts and access permissions.
• Deploy software updates, patches, and backups; maintain asset inventory.
• Support security, encryption, and device compliance; assist with OT integration.
• Troubleshoot server OS and applications; assist with outage restoration.
• Support wired/wireless networks and VoIP; ensure connectivity and performance.
• Maintain plant-floor IT support for MES/SCADA/LIMS; work with OT teams.
• Provide user training and create technical guides.

Conocimientos

Windows OS

M365 administration

Networking fundamentals

Active Directory

Troubleshooting

Communication

Training users

Independent work

Manufacturing IT support

MES/SCADA/LIMS familiarity

Educación

Associate's or Bachelor's degree in CS/IS or related

Descripción del empleo

Title: IT Support Technician
Pay: $30.00/hour
Hours: Monday–Friday; 8:00 AM–4:00 PM
Location: 22824 Hwy 87 West, Fayetteville, NC 28302

Overview

Kuraray is seeking an experienced IT Support Technician to provide hands‑on technical support for end users, IT infrastructure, applications, and manufacturing systems. This position supports both office and plant-floor technology and requires strong troubleshooting skills across Windows, Microsoft 365, networking, hardware, software, and enterprise applications.

The ideal candidate has at least 3 years of IT support experience, preferably within a manufacturing or industrial environment, and is comfortable supporting both traditional IT systems and plant-floor technology.

Job Description

• Provide first-line technical support for desktops, laptops, mobile devices, printers, peripherals, and software.
• Troubleshoot hardware, software, operating system, and application issues and escalated complex problems as needed.
• Support Windows client/server environments, Microsoft 365, cloud applications, and on-premise infrastructure.
• Resolve IT incidents, service requests, problems, and system changes while minimizing business disruption.
• Support employee onboarding and offboarding, including system access and equipment.
• Administer Active Directory user and computer accounts and manage access permissions.
• Deploy software, system updates, security patches, firmware updates, and backups.
• Support antivirus, threat protection, encryption, and device security compliance.
• Troubleshoot server operating systems and applications and assist with outage restoration.
• Support wired and wireless networks and troubleshoot connectivity and performance issues.
• Deploy and maintain VoIP phones, extensions, voicemail, and related voice services.
• Maintain IT asset inventory and equipment lifecycle records.
• Conduct onsite and virtual user training and create technical guides and training materials.
• Coordinate with IT vendors for equipment procurement, technical support, and service needs.
• Provide plant-floor IT support for manufacturing applications such as MES, SCADA, and LIMS.
• Work with engineering and production teams to maintain manufacturing system uptime and support upgrades and OT integrations.
• Follow required safety procedures and wear appropriate PPE when entering manufacturing areas.

Required Skills

• Minimum 3 years of IT infrastructure, desktop, application, or technical support experience.
• Strong knowledge of Windows operating systems, including client and server environments.
• Microsoft 365 administration and support experience.
• Working knowledge of networking fundamentals, wired/wireless networks, and VoIP.
• Experience troubleshooting desktops, laptops, printers, mobile devices, hardware, and software.
• Experience with Active Directory and user access administration.
• Knowledge of cloud-based and on-premise applications and infrastructure.
• Strong troubleshooting and problem‑solving skills.
• Ability to manage multiple technical issues and projects simultaneously.
• Strong written and verbal communication skills.
• Ability to train and support users across multiple departments.
• Ability to work independently with minimal supervision and collaborate with IT and business teams.
• Manufacturing or industrial IT support experience preferred.
• Experience supporting MES, SCADA, LIMS, or similar plant‑floor systems highly desirable.
• Familiarity with ITIL practices, cybersecurity frameworks, and compliance standards preferred.
• CompTIA A+, Network+, Microsoft, Cisco, or similar IT certifications are a plus.

Education Requirements

Associate's or Bachelor's degree in Computer Science, Information Systems, or a related field preferred.

Benefits (employee contribution):

• Health insurance
• Health savings account
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Life insurance
• Retirement plan

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Rate of pay within the stated range will depend on the qualification of the applicant.