Jr. IT Analyst

Horizontal Talent; Cottage Grove (MN); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement plan

Job summary

Horizontal Talent seeks an on‑site IT Support specialist to keep manufacturing site infrastructure running and support day‑to‑day technology needs across a fast‑paced environment.

You will troubleshoot Windows PCs, printers, networking, and telecom, while assisting with Office 365/Teams and documenting business requirements. On‑call rotations and adherence to ITSM processes are part of the role.

Qualifications

• 2-3 years of IT infrastructure experience supporting end‑user devices and site technology.
• Working knowledge of Windows PCs, printers, and basic networking concepts.
• Experience supporting or troubleshooting telecom, LAN/WAN, Ethernet, VPN, wireless, routers, and switches.
• Ability to support a mix of Wintel/Linux systems and common workplace applications.
• Strong troubleshooting skills with the ability to triage issues and follow established procedures.
• Ability to gather requirements and document business or technical processes clearly.
• Comfort working in a support role with guidance and defined expectations.
• High school diploma required.

Responsibilities

• Support site-level IT infrastructure, including workstations, printers, telecom, networking, and server-related needs.
• Configure, deploy, install, migrate, patch, replace, and troubleshoot hardware and software used across the site.
• Provide support for Windows PCs, manufacturing printers, and basic networking environments.
• Assist with standard software support, including Microsoft Office 365 and Microsoft Teams.
• Work with stakeholders to understand business needs and help document requirements and process improvements.
• Support ITSM activities and respond to site support needs as part of an on‑call or pager rotation.
• Help maintain uptime and performance for site‑related hardware, software, and network resources.
• Monitor and support expectations related to endpoints, tickets, telecom, and vulnerability tracking.
• Participate in required site, IT, production, safety, and compliance training and activities.

Skills

IT support

End‑user support

Windows OS

Networking basics

Troubleshooting

Documentation

On‑call support

Education

High school diploma

Tools

Windows

Office 365

Microsoft Teams

VPN

LAN/WAN

Job description

Step into a hands‑on IT support role where you'll help keep site infrastructure running smoothly and support day‑to‑day technology needs across a fast‑paced manufacturing environment. This opportunity is ideal for someone who enjoys solving problems, supporting end users, and working across systems, hardware, networking, and software in a collaborative setting.

Responsibilities

• Support site-level IT infrastructure, including workstations, printers, telecom, networking, and server-related needs.
• Configure, deploy, install, migrate, patch, replace, and troubleshoot hardware and software used across the site.
• Provide support for Windows PCs, manufacturing printers, and basic networking environments.
• Assist with standard software support, including Microsoft Office 365 and Microsoft Teams.
• Work with stakeholders to understand business needs and help document requirements and process improvements.
• Support ITSM activities and respond to site support needs as part of an on‑call or pager rotation.
• Help maintain uptime and performance for site‑related hardware, software, and network resources.
• Monitor and support expectations related to endpoints, tickets, telecom, and vulnerability tracking.
• Participate in required site, IT, production, safety, and compliance training and activities.

Skills

• 2-3 years of IT infrastructure experience supporting end‑user devices and site technology.
• Working knowledge of Windows PCs, printers, and basic networking concepts.
• Experience supporting or troubleshooting telecom, LAN/WAN, Ethernet, VPN, wireless, routers, and switches.
• Ability to support a mix of Wintel/Linux systems and common workplace applications.
• Strong troubleshooting skills with the ability to triage issues and follow established procedures.
• Ability to gather requirements and document business or technical processes clearly.
• Comfort working in a support role with guidance and defined expectations.
• High school diploma required.

Preferred Skills

• Experience supporting manufacturing or site‑based environments.
• Familiarity with printer models used in industrial settings, such as HP and Zebra.
• Exposure to dashboard or performance tracking for IT assets and support metrics.
• Experience with ITSM processes and incident management workflows.
• Ability to collaborate effectively with users and technical teams to improve processes and support outcomes.
• Strong organizational skills and a proactive, customer‑focused mindset.

Horizontal is committed to fostering an inclusive workplace where diverse perspectives are valued, respected, and supported. We believe equity and belonging help create stronger teams and better outcomes for everyone.

For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Applications will be accepted for 4 weeks. The pay range for this role is $22 - $27 per hour based on qualifications and experience.