IT Support Specialist

Australia-Employment; Pocahontas (AR); On-site; USD 48,000 - 54,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

Life & disability insurance

401(k) plan

Culture focused on safety, teamwork, &

Job summary

Jobot is seeking an IT Support Specialist for an on-site role in Pocahontas, AR. You will provide first-line IT support, maintain Windows 10/11, iOS, Android, O365, and Exchange, and help secure and optimize IT infrastructure in a manufacturing environment.

The position requires a bachelor’s degree in Information Systems or related field and at least 5 years of IT support experience, ideally in manufacturing. On-call rotation is expected, with a comprehensive benefits package.

Qualifications

• Bachelor's degree in Information Systems, Computer Science, or related field.
• Minimum of 5 years of experience in an IT support role, preferably in the Manufacturing Industry.
• Strong knowledge of Windows 10/11, iOS, Android, O365, and Exchange.
• Excellent problem-solving skills and ability to diagnose and troubleshoot issues.
• Strong communication skills and ability to explain technical topics clearly.
• Knowledge of IT protocols and standards, with a focus on security and data protection.
• Ability to work in a team and independently.
• Strong organizational skills and time management.
• Certifications such as CompTIA A+, Network+, Security+, or Microsoft Modern Desktop Administrator Associate are a plus.
• Experience with ERP systems, especially in manufacturing, is a plus.
• Willingness to participate in rotating on-call schedule and after-hours work.

Responsibilities

• Provide first-line IT support to staff and respond to incidents and service requests promptly.
• Maintain and administer systems such as Windows 10/11, iOS, Android, O365, and Exchange.
• Troubleshoot hardware and software issues, including OS, networking devices, and printers.
• Perform regular system maintenance, updates, and user provisioning; ensure data and system security.
• Develop and implement IT policies and best practices to enhance efficiency and security.
• Provide training and assistance to staff on IT-related matters.
• Collaborate with IT staff and management to identify and implement cost-effective tech solutions.
• Participate in IT projects and system upgrades.

Skills

Problem-solving

Communication

Teamwork

Time management

Independent work

Organizational skills

Education

Bachelor's degree in Information Systems/Computer Science or related field

Tools

Windows 10/11

iOS

Android

Office 365 (O365)

Exchange

ERP systems

Job description

IT Support Specialist

$35 - $39 per hour | Pocahontas, AR | On-site | Consulting

Amazing opportunity for an Information Systems Specialist to join an industry leading manufacturing company for a contract-to-hire opportunity!

A bit about us:

Our client is a growing organization that works collaboratively with clients in the construction, government, manufacturing and more!

Why join us?

• Medical, dental & vision coverage
• Life & disability insurance
• 401(k) plan
• Exceptional company culture focused on safety, teamwork, and growth

Job Details

Job Details:

We are seeking a dynamic and experienced IT Support Specialist to join our team. This is a permanent position in the Manufacturing Industry. As an IT Support Specialist, you will be responsible for maintaining and improving our company's Information Systems and providing technical support to our staff. You will be the go-to person for all IT-related issues and will play a key role in ensuring our IT infrastructure is efficient, secure, and up-to-date. This role is ideal for someone who is passionate about technology, enjoys problem-solving, and thrives in a fast-paced environment.

Responsibilities:

• Provide first-line IT support to staff, responding to incidents and service requests in a timely and professional manner.
• Maintain and administer systems such as Windows 10/11, IOS, Android, O365, and Exchange.
• Troubleshoot hardware and software issues, including operating systems, networking devices, and printers.
• Perform regular system maintenance, including updating and installing new software, setting up new users, and ensuring the security of data and systems.
• Develop and implement IT policies and best practices to enhance operational efficiency and security.
• Provide training and assistance to staff on IT-related matters.
• Work closely with other IT staff and management to identify, recommend, develop, implement, and support cost-effective technology solutions.
• Participate in IT projects, including the planning and implementation of new systems or upgrades.

Qualifications:

• A bachelor's degree in Information Systems, Computer Science, or a related field.
• A minimum of 5 years of experience in an IT support role, preferably in the Manufacturing Industry.
• Strong knowledge of Windows 10/11, IOS, Android, O365, and Exchange.
• Excellent problem-solving skills and the ability to diagnose and troubleshoot technical issues.
• Strong communication skills, with the ability to explain complex technical issues in a clear and understandable manner.
• Knowledge of IT protocols and standards, with a focus on security and data protection.
• Ability to work well in a team, as well as independently.
• Strong organizational skills, with the ability to prioritize tasks and manage time effectively.
• Certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified: Modern Desktop Administrator Associate will be an advantage.
• Experience with ERP systems, particularly in a manufacturing environment, is a plus.
• Must be able to participate in a rotating on-call schedule and occasional after-hours work.

Equal Opportunity Employer

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.