IT Support Technician

Cardinal-Scale-Manufacturing,-Co; Webb City (MO); On-site; USD 25,000 - 30,000; Full time

Job summary

Cardinal-Scale-Manufacturing,-Co in Webb City, MO is seeking an IT Support Technician to provide hardware and software assistance to end-users within the company's manufacturing plant.

You will diagnose and resolve IT issues, manage Active Directory accounts, support MS 365/SharePoint, and maintain networks and IT infrastructure to ensure reliability and security.

Qualifications

• Associate's Degree in IT or related field.
• Experience with computers, Microsoft applications, and networks.
• Experience with MS 365, SharePoint, and other MS applications.
• Ability to work with urgency in a team.

Responsibilities

• Provide hardware and software technical support to end-users.
• Diagnose and resolve IT issues in a timely manner.
• Document IT processes and maintain security best practices.
• Create and manage user accounts in Active Directory.
• Install, troubleshoot, and maintain IT infrastructure equipment.
• Provide remote and on-site support as needed.

Skills

IT troubleshooting

Microsoft applications

Active Directory

Network administration

Microsoft 365

SharePoint

Education

Associate's Degree in IT

Tools

Ticketing system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Technical Webb City, MO, US

Salary Range: $18.25 To $22.00 Hourly

Summary/Objective

The IT Support Technician is responsible for providing technical support to end-users for both hardware and software, including diagnosing and resolving technical problems, within the company's manufacturing plant.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Install, configure, and maintain computer hardware, software, and peripherals as well as troubleshoot and resolve hardware, software, and network issues in a timely manner.
• Monitor and maintain computer systems and networks to ensure optimal performance and security.
• Document IT processes, procedures, and troubleshooting steps for knowledge sharing, and collaborate with other IT Team members to implement and maintain IT policies and procedures.
• Provides updates, status and completion information to manager and/or users, via voice mail, e-mail or in-person communication.
• Provide technical support to employees using phone, email, chat, and the ticketing system; provides in-person and remote support.
• Assist in the implementation/installation, maintenance/troubleshooting, and licensing of software.
• Troubleshooting and maintaining IT infrastructure equipment such as computers/laptops, phones, printers, conference rooms, servers, and network devices.
• Create and support user account and group membership setups in Active Directory.
• Install, maintain, and troubleshoot ethernet and fiber optic cables.
• Evaluate, prioritize, and resolve problems and requests; escale when appropriate.
• Track and maintain inventory and distribution records for all hardware and components.
• Maintain a clean and organized work area by following established guidelines.
• Safely operate scissor lifts to run network lines and mount equipment.
• Work on projects and perform other duties as assigned.
• Technical Capacity
• Thoroughness
• Time Management

Required Education and Experience

• Associate's Degree in IT technical field
• Prior work experience with computers, Microsoft applications, networks

Eligibility Qualifications

• Experience with MS 365, SharePoint, and other MS applications.
• Ability to work with a sense of urgency in a team-oriented environment.
• Familiarity with cybersecurity, including antivirus, back-up, and data recovery solutions.
• Excellent problem solving and troubleshooting skills.
• Knowledge of computer and network (switches, routers, etc.) hardware.
• Good interpersonal and communication skills.
• Adaptability to stay current with evolving technologies.

Position Type/Expected Hours of Work

This is a full-time position. Hours of work are Monday through Friday, 8:00am to 5:00pm, 40 hours per week. Overtime may be required based on business needs.

Benefits for full-time employees include Paid Time Off, medical, dental, vision, life & disability insurance, 401k matching, Employee Referral Program, and Employee Assistance Program.