IT Support Technician

Cardinal Scale Manufacturing Co; Webb City (MO); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Life & Disability Insurance

401k Matching

Employee Referral Program

Employee Assistance Program

Job summary

Cardinal Scale Manufacturing Co is seeking an IT Support Technician in Webb City, MO to provide technical end-user support for hardware and software in a manufacturing environment.

This full-time role involves diagnosing issues, maintaining systems, and supporting IT infrastructure, with on-site and remote assistance as needed. Requires an Associate's Degree in IT and experience with MS 365, SharePoint, and AD.

Qualifications

• Associate's Degree in IT technical field.
• Experience with MS 365, SharePoint, and other MS applications.
• Ability to work with urgency in a team environment.
• Familiarity with cybersecurity, antivirus, backup, and data recovery.
• Excellent problem solving and troubleshooting skills.
• Knowledge of computer and network hardware (switches, routers).
• Good interpersonal and communication skills.
• Adaptability to evolving technologies.

Responsibilities

• Install, configure, and maintain computer hardware, software, and peripherals; troubleshoot issues.
• Monitor and maintain computer systems and networks for performance and security.
• Document IT processes and troubleshooting steps for knowledge sharing.
• Provide in-person, remote, and ticketing system support to employees.
• Assist in software installation, maintenance, and licensing.
• Manage IT infrastructure hardware and network devices.
• Create and support Active Directory user accounts and groups.
• Operate ethernet and fiber optic cabling safely and efficiently.
• Track inventory and maintain distribution records for hardware.
• Ensure a clean, organized work area following guidelines.

Skills

Problem solving

Time management

Teamwork

Communication

Adaptability

Education

Associate's Degree in IT technical field

Tools

MS 365

SharePoint

Active Directory

Switches & Routers

Job description

Full Time Technical Webb City, MO, US

2 days ago Requisition ID: 1564

Salary Range: $18.25 To $22.00 Hourly

Summary/Objective

The IT Support Technician is responsible for providing technical support to end-users for both hardware and software, including diagnosing and resolving technical problems, within the company's manufacturing plant.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Install, configure, and maintain computer hardware, software, and peripherals as well as troubleshoot and resolve hardware, software, and network issues in a timely manner.
• Monitor and maintain computer systems and networks to ensure optimal performance and security.
• Document IT processes, procedures, and troubleshooting steps for knowledge sharing, and collaborate with other IT Team members to implement and maintain IT policies and procedures.
• Provides updates, status and completion information to manager and/or users, via voice mail, e-mail or in-person communication.
• Provide technical support to employees using phone, email, chat, and the ticketing system; provides in-person and remote support.
• Assist in the implementation/installation, maintenance/troubleshooting, and licensing of software.
• Troubleshooting and maintaining IT infrastructure equipment such as computers/laptops, phones, printers, conference rooms, servers, and network devices.
• Create and support user account and group membership setups in Active Directory.
• Install, maintain, and troubleshoot ethernet and fiber optic cables.
• Evaluate, prioritize, and resolve problems and requests; escale when appropriate.
• Track and maintain inventory and distribution records for all hardware and components.
• Maintain a clean and organized work area by following established guidelines.
• Safely operate scissor lifts to run network lines and mount equipment.
• Work on projects and perform other duties as assigned.
• Technical Capacity
• Thoroughness
• Time Management

Required Education and Experience

• Associate's Degree in IT technical field
• Prior work experience with computers, Microsoft applications, networks

Eligibility Qualifications

• Experience with MS 365, SharePoint, and other MS applications.
• Ability to work with a sense of urgency in a team-oriented environment.
• Familiarity with cybersecurity, including antivirus, back-up, and data recovery solutions.
• Excellent problem solving and troubleshooting skills.
• Knowledge of computer and network (switches, routers, etc.) hardware.
• Good interpersonal and communication skills.
• Adaptability to stay current with evolving technologies.

Position Type/Expected Hours of Work

This is a full-time position. Hours of work are Monday through Friday, 8:00am to 5:00pm, 40 hours per week. Overtime may be required based on business needs.

Benefits for full-time employees include Paid Time Off, medical, dental, vision, life & disability insurance, 401k matching, Employee Referral Program, and Employee Assistance Program.