IT Support Technician

Insight Global; Chicago (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Insight Global is seeking a Deskside Support Tech to perform hands-on troubleshooting for our downtown team. The role includes password resets, asset requests, and network connectivity tickets, with a strong emphasis on desktop hardware support.

Ideal candidates will have 3+ years of internal IT support in a Windows environment, plus experience with Active Directory, Intune, RSA, Citrix, AnyConnect, and Office365. This position supports a growing team and offers room for professional growth.

Qualifications

• 3+ years of internal employee IT support in Windows environment.
• 1+ year of resolving 20–40 tickets a week MINIMUM
• 50% must be desk-side hardware focused
• 1+ year of Active Directory experience
• Mac computer troubleshooting experience (mobile device troubleshooting is a PLUS)
• Background troubleshooting/installing A/V equipment
• Proficient knowledge in the assembly of desktop and laptop computers - A+ certified
• Intune experience
• RSA
• Citrix
• AnyConnect
• Office365

Education

A+ Certification

Tools

Windows

Active Directory

Intune

RSA

Citrix

AnyConnect

Office365

Job description

Job Description

Our client is looking for a Deskside Support Tech to help with the hands-on troubleshooting tickets for their internal downtown team. This person will be working on tickets including password resets, asset requests, or network connectivity. This person will be a joining a 4 person team and working in an environment with a lot of room to grow.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• 3+ years of internal employee IT Support experience within Windows environment
• 1+ year of resolving 20-40 tickets a week MINIMUM
• 50% must be desk-side hardware focused
• 1+ year of Active Directory experience
• Mac computer troubleshooting experience (mobile device troubleshooting is a PLUS)
• Background troubleshooting/installing A/V equipment
• Proficient knowledge in the assembly of desktop and laptop computers - A+ certified
• Intune experience
• RSA
• Citrix
• AnyConnect
• Office365