Deskside Support - Onsite

Tenth Revolution Group; New Jersey; On-site; USD 60,000 - 80,000; Full time

Job summary

Tenth Revolution Group is seeking a customer-focused Deskside Support Technician in New Jersey. This role involves providing hands-on technical assistance to end users, troubleshooting hardware and software issues, and managing support tickets.

The ideal candidate will have over 5 years of deskside support experience and proficiency in Windows and Mac environments, along with excellent communication skills. Additional responsibilities include configuring devices for new hires and maintaining inventory records.

Qualifications

• 5+ years of deskside or helpdesk support experience.
• Proficiency with Windows 10/11, macOS, iOS, and Android.
• Strong communication and de-escalation skills.

Responsibilities

• Provide technical support for hardware, software, and connectivity issues.
• Image, configure, and deploy devices for new hires.
• Manage and resolve support tickets through a ticketing system.

Skills

Deskside support experience

Technical troubleshooting

Communication skills

Service-oriented mindset

Tools

ServiceNow

Microsoft 365

Active Directory

Azure AD

Job description

Deskside Support Technician

Location: New Jersey

About the Role

We are looking for a customer-focused Deskside Support Technician to provide hands‑on technical assistance to end users across our organization. The ideal candidate combines strong technical troubleshooting skills with excellent communication and a service‑first mindset.

Key Responsibilities

• Provide in‑person and remote technical support for hardware, software, and connectivity issues across Windows and Mac environments
• Image, configure, and deploy devices for new hires and refreshes
• Manage and resolve support tickets through a ticketing system (ServiceNow or similar)
• Set up and support Microsoft 365 applications, including Teams, Outlook, and OneDrive
• Configure and troubleshoot VPN, MFA, and Active Directory/Azure AD accounts
• Support AV and conferencing equipment for meetings and events
• Conduct end‑user training on software, devices, and best practices
• Maintain accurate inventory records and assist with audits
• Develop and maintain knowledge base articles and SOPs
• Escalate complex issues to appropriate teams while maintaining ownership of the ticket

Requirements

• 5+ years of deskside or helpdesk support experience
• Proficiency with Windows 10/11, macOS, iOS, and Android
• Experience with Microsoft 365, Active Directory, and Azure AD
• Familiarity with ticketing platforms such as ServiceNow
• Strong communication and de‑escalation skills
• Ability to work independently and manage multiple priorities

Nice to Have

• Experience supporting enterprise or large‑scale environments
• Background in end‑user training or onboarding programs
• Microsoft certifications (MOS, Innovative Educator, or similar)