Deskside IT Support Pro - Windows, Mac & AD Expert

Insight Global; Chicago (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Insight Global is seeking a Deskside Support Tech to perform hands-on troubleshooting for our downtown team. The role includes password resets, asset requests, and network connectivity tickets, with a strong emphasis on desktop hardware support.

Ideal candidates will have 3+ years of internal IT support in a Windows environment, plus experience with Active Directory, Intune, RSA, Citrix, AnyConnect, and Office365. This position supports a growing team and offers room for professional growth.

Qualifications

• 3+ years of internal employee IT support in Windows environment.
• 1+ year of resolving 20–40 tickets a week MINIMUM
• 50% must be desk-side hardware focused
• 1+ year of Active Directory experience
• Mac computer troubleshooting experience (mobile device troubleshooting is a PLUS)
• Background troubleshooting/installing A/V equipment
• Proficient knowledge in the assembly of desktop and laptop computers - A+ certified
• Intune experience
• RSA
• Citrix
• AnyConnect
• Office365

Education

A+ Certification

Tools

Windows

Active Directory

Intune

RSA

Citrix

AnyConnect

Office365

Job description

Insight Global is seeking a Deskside Support Tech to perform hands-on troubleshooting for our downtown team. The role includes password resets, asset requests, and network connectivity tickets, with a strong emphasis on desktop hardware support.

Ideal candidates will have 3+ years of internal IT support in a Windows environment, plus experience with Active Directory, Intune, RSA, Citrix, AnyConnect, and Office365. This position supports a growing team and offers room for professional growth.