IT Desktop Support Technician

Sky Systems, Inc. (SkySys); Princeton (NJ); On-site; USD 50,000 - 70,000; Full time

Job summary

Sky Systems, Inc. (SkySys) seeks an on-site IT Support professional to deliver field support in Princeton, handling hardware, software, and OS issues for end users.

The role requires strong problem solving, desktop imaging, and experience with Outlook and printers, plus familiarity with ServiceNow/Remedy for incident management. This position emphasizes customer communication and timely issue resolution.

Qualifications

• Minimum 3–5 years of IT infrastructure field support experience.
• Experience with desktop imaging, Outlook troubleshooting, and printer issues.

Responsibilities

• Provide on-site IT infrastructure support at Princeton locations.
• Troubleshoot hardware, software, and operating systems without impacting warranties or security compliance.
• Perform desk-side support and basic admin tasks for Windows, Mac, and Linux.
• Utilize ServiceNow/Remedy to log, track, and close incidents and requests.

Skills

IT Support

Windows

MAC/Linux

Networking

Troubleshooting

Customer Communication

Ticketing Tools

Desk-side Support

Education

Associate Degree in Electronics

CompTIA A+

Tools

ServiceNow

Remedy

Job description

Job Type & Location: Onsite || Princeton

Job Requirements:

Technical

• Minimum 3-5 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
• Experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications.
• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.
• Ability to lift / move computer equipment weighing up to 50 lbs.
• Expert in desk-side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred).
• Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
• Smart hand support for peripheral and networking hardware, including, but not limited to
• monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability.
• Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end user network cabling.
• Experienced in repeat call analysis and developing preventive actions.
• Experienced in Problem management.
• Excellent written and oral communications skills with clients and management as well as people skills.
• Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with sense of urgency.
• Preferably with an Associate Degree in Electronics and CompTIA A+ Certification.
• May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client).
• Experience of ticketing tools (ServiceNow / Remedy etc.).

Must haves:

• Desktop imaging
• Outlook issues troubleshooting
• Printer related troubleshooting
• Conference room management
• Knowledge on ticketing tool

Non-Technical

• Good in oral and written communication
• Able to interact and work with customers at different levels
• Driven and result oriented
• Passionate about the work
• Ability to work independently or as part of a team
• Ability to complete tasks effectively with minimal supervision
• Must be available to work flexible work schedules