Team Lead

Atlas Technica; Stamford (CT); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Career development

Job summary

Atlas Technica LLC is seeking a Team Lead in Stamford, CT to oversee a team of Junior System Engineers and Interns, escalating issues and guiding projects for clients in the hedge fund and investment sector.

You will mentor staff, manage performance, and own technical projects while maintaining client relationships and participating in on-call rotations. This exempt, full-time role emphasizes customer-first delivery and professional development.

Qualifications

• 2+ years of people management and 5+ years IT experience in Desktop/Systems roles.
• Proficient in Microsoft Windows, Office, and mobile device troubleshooting.
• Experience supporting a Microsoft 365 stack: Exchange Online, SharePoint Online, Intune, Azure AD, Teams.
• Knowledge of Windows Server, Active Directory, Group Policy; Citrix XenApp familiarity.
• Experience in MSP environments and on-call escalations.
• Cybersecurity/endpoint protection experience is a plus.

Responsibilities

• Supervise a team of Junior System Engineers and Interns.
• Escalation point for technical and non-technical issues.
• Approve PTO and time entry management for your team.
• Provide mentoring, coaching, and training for the team including feedback and performance.
• Own technical projects and provide oversight, guidance, and client solutions.
• Conduct end-of-year performance reviews for the team.
• Manage relationships of assigned clients as directed by CTM.
• Assist with client escalations and participate in on-call rotations.
• Attend and participate in client meetings.
• Drive organizational initiatives to improve functions, processes, and technology.

Skills

People management

IT experience

Communication skills

MS 365 stack proficiency

Windows troubleshooting

Tools

Microsoft Windows Server

Active Directory

Citrix XenApp

VMware/Hyper-V

TCP/IP networking

ConnectWise MSP tooling

Job description

Position Name: Team Lead
Reports to: Client Technology Manager
Location/Type: Stamford, CT, Full-Time, Exempt

Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service.

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members.

Responsibilities:

• Supervise a team of Junior System Engineers and Interns
• Act as an escalation point to your team for technical and non-technical issues
• Approve PTO and time entry management for your team.
• Provide mentoring, coaching, and training for the team including managing feedback and job performance.
• Own technical projects and provide oversight, guidance, and recommend solutions and consultative services to clients.
• Conduct an end-of-year performance review for the team.
• Manage the overall relationship of a subset of clients appointed by their managing CTM.
• Assist with client escalations when required.Participate in on-call escalation rotations.
• Attend and participate in client meetings
• Participate in organizational initiatives to improve functions, process, and technology for Atlas Technica and clients

Requirements:

• The ideal candidate will possess at least 2 years of people management and 5 years of IT experience (Desktop Support, Systems Engineering, Systems Administration) and should have the following qualifications:
• End User Support / Desktop Support: Microsoft Windows, Microsoft Office, desktop, and mobile device troubleshooting
• Strong verbal and written communication skills
• Support of a primarily Microsoft 365 stack (Exchange Online, SharePoint Online, Intune, Azure AD, Teams)
• Systems Administration: Knowledge of Microsoft Windows Server Platforms as well as Active Directory, Group Policy, good if you are familiar with Citrix XenApp
• Support of Sophos or similar product for endpoint threat management
• Basic understanding of virtualization platforms such as VMware or Hyper‑V
• Understanding of networking: TCP/IP, LAN / DMZ / WAN, DHCP, DNS, Routing, Switching and Firewalls
• Experience working in an MSP environment

Desirable Qualities:

• Financial industry experience including familiarity with market vendor applications: Bloomberg, Thompson Reuters, FactSet, CapIQ
• Significant experience in an MSP environment, particularly utilizing the ConnectWise suite of products
• Exposure to/ability to support workloads in Azure or AWS
• Experience with vendors such as Google Workspace, Box, Dropbox, Duo, Okta, AirWatch
• Experience with and ability to support Citrix XenApp or similar products
• Experience with cybersecurity solutions such as Carbon Black, Cylance, Crowdstrike, Cyberhat, SentinelOne
• Experience with Mimecast or other mail security gateway solutions such as IronPort or Proofpoint
• More than basic understanding of Storage and Virtualization platforms such as Nimble, Pure Storage, NetApp, EMC, VMware, Hyper‑V, XenServer

Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.