Information Technology Support Specialist

Spectrum Search Group; Argyle (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Spectrum Search Group is seeking an IT Support Specialist to provide hands-on technology support for both office-based and remote team members in a fast-paced environment.

You will deploy devices, resolve hardware and software issues, maintain asset records, and collaborate with internal technology teams to improve processes and user experience across the organization.

Qualifications

• Experience in IT support, technical support, help desk, desktop support, or a related role.
• Strong troubleshooting and customer service skills.
• Experience supporting Windows-based environments, mobile devices, and common business applications.

Responsibilities

• Coordinate the deployment, setup, and onboarding of company-issued technology including laptops, mobile devices, and other business equipment.
• Deliver responsive technical support to employees, resolving hardware, software, and access-related issues to minimize interruptions.
• Maintain accurate records of technology assets, ensuring equipment assignments and documentation remain current and compliant.
• Track and manage inventory throughout the equipment lifecycle, including distribution, replacement, recovery, and redeployment.
• Work closely with internal technology teams to log, monitor, and follow up on support requests and system access needs.
• Assist with employee transitions by coordinating the retrieval and reassignment of company-owned technology.
• Serve as a trusted point of contact for end users, helping bridge communication between business teams and technical resources.
• Identify opportunities to improve operational processes, documentation, and service delivery standards.
• Support ongoing initiatives that enhance technology performance, user experience, and organizational efficiency.

Skills

IT support

Help desk

Customer service

Troubleshooting

Windows support

Asset management

Tools

Ticketing systems

Job description

Are you a problem-solver who enjoys helping others stay connected and productive? Our growing organization is seeking an IT Support Specialist to provide hands-on technology support for both office-based and remote team members. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys working across a variety of systems and devices.

Key Responsibilities:

• Coordinate the deployment, setup, and onboarding of company-issued technology including laptops, mobile devices, and other business equipment.
• Deliver responsive technical support to employees, resolving hardware, software, and access-related issues to minimize interruptions.
• Maintain accurate records of technology assets, ensuring equipment assignments and documentation remain current and compliant.
• Track and manage inventory throughout the equipment lifecycle, including distribution, replacement, recovery, and redeployment.
• Work closely with internal technology teams to log, monitor, and follow up on support requests and system access needs.
• Assist with employee transitions by coordinating the retrieval and reassignment of company-owned technology.
• Serve as a trusted point of contact for end users, helping bridge communication between business teams and technical resources.
• Identify opportunities to improve operational processes, documentation, and service delivery standards.
• Support ongoing initiatives that enhance technology performance, user experience, and organizational efficiency.

Qualifications:

• Previous experience in IT support, technical support, help desk, desktop support, or a related role.
• Strong troubleshooting and customer service skills.
• Experience supporting Windows-based environments, mobile devices, and common business applications.
• Excellent organizational skills with strong attention to detail.
• Ability to manage multiple priorities and communicate effectively with employees at all levels.
• Experience with asset tracking, ticketing systems, or user account administration is a plus.

Location: Near Argyle, Texas

Schedule: Full-Time | Onsite

If you're passionate about technology and enjoy helping others succeed, we'd love to hear from you.